Alayna Massey
Baltimore,MD
Summary
Experienced Senior Customer Service Specialist with 6 years of experience successfully handling confidential paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude.
Overview
5
5
years of professional experience
Work History
Human Resources Specialist
Amazon
03.2022 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Patient Registrar
ExpressCare
01.2019 - 03.2021
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Collected and processed co-payments and out-of-pocket charges.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
Education
Bachelors Degree Human Resources And Business - Human Resources And Business
Southern New Hampshire University
Hooksett, NH05.2027
High School Diploma -
Sparrows Point High School
Sparrows Point, MD05.2015
Skills
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
- Records Management
- Admissions Support
- Database Administration
Timeline
Human Resources Specialist
Amazon
03.2022 - Current
Patient Registrar
ExpressCare
01.2019 - 03.2021
Bachelors Degree Human Resources And Business - Human Resources And Business
Southern New Hampshire University
High School Diploma -
Sparrows Point High School