Alayna Matlock
San Diego,CA
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible employment.
Overview
5
5
years of professional experience
Work History
Production Shift Supervisor
Randys Donuts
Las Vegas , Nevada
03.2022 - 02.2023
- Directed and coordinated production operations to ensure quality and timely completion of products.
- Maintained inventory levels for raw materials and finished goods in order to meet customer demands.
- Scheduled daily production activities, monitored workflow, and tracked progress against goals.
- Developed and implemented procedures to improve efficiency and reduce costs.
- Provided training and guidance to staff on proper work methods, safety protocols, use of equipment.
- Resolved conflicts among workers by identifying the cause of disagreements, mediating solutions, and implementing corrective action when necessary.
- Reviewed reports from subordinates to ensure accuracy and completeness before submitting them to upper management.
- Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Identified needs of customers promptly and efficiently.
Shift Supervisor
Wendys Restaurant
Las Vegas , NV
02.2020 - 01.2022
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints promptly, while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels regularly to identify areas of improvement.
- Identified the needs of customers promptly and efficiently.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Observed and monitored utilization of equipment.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Waitress Supervisor
Tokyo Belly Sushi
Pocatello , Idaho
04.2018 - 12.2019
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints promptly, with professionalism.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Monitored temperatures of prepared food and cold storage areas.
- Supervised team of employees, maintaining a positive and productive atmosphere to enhance employee experience.
Education
High School Diploma -
Acceleration Academy
Las Vegas, NV05-2022
Skills
- Production Planning
- Process improvement strategies
- Conflict resolution techniques
- Team building expertise
Timeline
Production Shift Supervisor
Randys Donuts
03.2022 - 02.2023
Shift Supervisor
Wendys Restaurant
02.2020 - 01.2022
Waitress Supervisor
Tokyo Belly Sushi
04.2018 - 12.2019
High School Diploma -
Acceleration Academy
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