Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alayna Mcwilliam

Paulsboro,NJ

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

14
14
years of professional experience

Work History

Stablehand

Melander stable
03.2023 - 09.2023
  • Coordinated scheduling of farrier appointments for all horses in the barn.
  • Helped load supplies onto trailers for transport to various locations.
  • Ensured that equipment was properly cleaned and stored after each use.
  • Preparing horses for race days
  • Jogging horses

Public Health Officer

Latrobe Regional Hospital
03.2020 - 01.2023
  • Conducted research into public health issues and identified areas for improvement.
  • Provided expert advice on public health policies to government officials.
  • Assessed community needs to inform public health initiatives.
  • Facilitated Covid response
  • Worked with local, state and federal governments during Covid
  • Developed strategies to promote healthy lifestyles among the general population.
  • Analyzed data related to public health trends and presented findings in reports.
  • Collaborated with medical professionals to ensure best practices are followed when treating patients with communicable illnesses.
  • Investigated instances of disease outbreaks within communities and provided guidance on containment efforts.
  • Served as a liaison between local authorities and state and federal agencies regarding public health matters.

Police Communications Dispatcher

ESTA
09.2015 - 03.2020
  • Received emergency and non-emergency calls from the public, determined nature of call and dispatched appropriate personnel.
  • Monitored radio frequencies to ensure proper communication between police officers in the field and dispatch staff.
  • Coordinated with other law enforcement agencies to provide assistance during high priority events or incidents.
  • Maintained accurate records of all calls received and actions taken for future reference.
  • Assigned personnel to respond to various incident types such as traffic collisions, medical aid requests, burglaries, disturbances.
  • Dispatched units to a variety of locations based on priority levels and available resources.
  • Provided pre-arrival instructions over the phone when necessary for medical emergencies.
  • Responded quickly to inquiries from citizens regarding police activity in their area.
  • Verified that responding officers had arrived at scene safely by confirming their 10-codes via radio transmissions.
  • Entered data into computer systems used for tracking information related to police operations.
  • Utilized standard operating procedures while providing services during emergency situations.
  • Analyzed incoming data collected from multiple sources including 000 calls, emails, texts.
  • Managed multiple tasks simultaneously while remaining calm under pressure.
  • Adhered to strict confidentiality protocols when handling sensitive material or privileged information.
  • Provided support services such as warrant checks and background searches for officers in the field upon request.
  • Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Received and processed 000 emergency calls to dispatch emergency services.

Store Manager

Red Rooster Restaurant
01.2010 - 09.2015
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Updated POS system with new products and promotional offers.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Education

High School Diploma -

Lowanna College
Traralgon, Australia
12-2001

Skills

  • Saddling
  • Exercising and playing
  • Braiding
  • English riding
  • Hoof care
  • Fence Repair
  • Medication Administration
  • Animal Care
  • Horse Grooming
  • Teamwork
  • Complaint Handling
  • Issue Escalation
  • Customer Relationship Management
  • Customer Needs Assessment
  • Payment management
  • Troubleshooting
  • Customer Retention
  • Relationship Building
  • Customer queries
  • Call Control
  • Customer outreach
  • Customer Engagement

Timeline

Stablehand

Melander stable
03.2023 - 09.2023

Public Health Officer

Latrobe Regional Hospital
03.2020 - 01.2023

Police Communications Dispatcher

ESTA
09.2015 - 03.2020

Store Manager

Red Rooster Restaurant
01.2010 - 09.2015

High School Diploma -

Lowanna College

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