Alayna Rangel
Tracy,CA
Summary
Alayna Rangel has personified the very image of female empowerment and projected a heroine's dedication to excellence, efficiency, calmness of both mind and spirit, and discipline in every encountered field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Care Representative
Farmers Insurance- Matthew O'Brien Agency
08.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed approximately 25 incoming calls, emails and live chat services per day from customers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Printed, scanned, uploaded, and organized documents to move along sales process
Insurance Sales Intern
Farmers Insurance District Office
04.2023 - 06.2023
- Sorted and organized client data in spreadsheets and input profiles into their online system
- Shadowed Farmers Agents going to open houses and networking events
- Designed facebook ad posts on Canva for job positions and Farmer's products
- Absorbed trainings in networking, financial lessons, and their client management system
Front Desk Receptionist
Ernie Reyes West Coast World Martial Arts
01.2019 - 01.2020
- Greeted families, checked them in, and directed them to appropriate staff.
- Data entry into online planner.
- Responsible for taking inventory of all belt color and sizes and kept belt inventory fully stocked.
- Set up dojo for belt tests and printed out certificates.
- Ensured energy drink inventory was stocked at all times.
Education
Bachelor of Arts - Business Management And Economics
University of California- Santa Cruz
Santa Cruz, CA12.2024
Skills
- Complaint Resolution through Active Listening
- Money handling abilities
- Data Entry
- Product and service knowledge
- Packaging and Mail Receiving
- Microsoft Office
- Team Collaboration
- Positive Attitude and Energetic
- Workplace Maintenance
Accomplishments
- Recognized for earning a 4.0 GPA at Kimball High School while also achieving elite black belt status at Ernie Reyes' West Coast World Martial Arts.
- Deemed Best Tester for the Black Belt Trials held on June 27, 2020, for being the best role model of Black Belt Excellence in the category of Best Overall.
Extracurricular Activities
UCSC Slugs Fund Investment Group- Director of External Affairs UCSC Women In Business- Finance Associate, Finance Intern
Certification
- VITA/TCE Certification, Internal Revenue Service - Issued Feb 2024
- Property and Casualty Insurance License, California Department of Insurance- Issued Oct 2023. Expires Oct 2025. Credential ID License #4335145
Timeline
Client Care Representative
Farmers Insurance- Matthew O'Brien Agency
08.2023 - 04.2024
Insurance Sales Intern
Farmers Insurance District Office
04.2023 - 06.2023
Front Desk Receptionist
Ernie Reyes West Coast World Martial Arts
01.2019 - 01.2020
Bachelor of Arts - Business Management And Economics
University of California- Santa Cruz
- VITA/TCE Certification, Internal Revenue Service - Issued Feb 2024
- Property and Casualty Insurance License, California Department of Insurance- Issued Oct 2023. Expires Oct 2025. Credential ID License #4335145
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