Dedicated and compassionate Registered Nurse with progressive career history in direct patient care and care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse, Step Down/Medical Surgical Unit
Mercy Health Perrysburg Hospital
02.2022 - Current
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments as charge nurse.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions with a patient assignment of 5:1 ratio
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Collaborated with other healthcare professionals to provide quality patient care.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Student Nurse Extern
Bon Secours Mercy Health
10.2020 - 02.2022
Administered close patient care, checked vital signs and monitored telemetry.
Maintained comfort and safety of each patient through careful monitoring and knowledge application.
Built rapport with patients and members of patients' support systems.
Cared for each patient according to care plan and physicians' instructions.
Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
Assistant Manager
Cinemark
03.2014 - 10.2021
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Mentored team in applying effective sales techniques and delivering top-notch customer service.
Floor Staff/Supervisor
Rave Cinemas
06.2012 - 03.2014
Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
Made food according to standard recipes with requested changes for customer satisfaction
Received supervisor promotion in June 2013-Delegated tasks to employees based on their strengths and weaknesses
Trained new staff member in all areas throughout the building.