Alayna Smith
8613 Somerset Lane, Superior Township MI,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
Ann Arbor, MI
02.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Assistant Manager
Subway
Canton, Michigan
09.2020 - 06.2023
- Responsible for training new members to maintain customer satisfaction, customer service, scheduling catering orders, maintaining a clean environment, and keeping inventory on products.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Father Gabriel Richard High School
05.2021
Degree expected 2025 -
Eastern Michigan University
Skills
- Computer: Proficient in MS Word, Excel, and PowerPoint
- Advanced skill in use of social media (Facebook, Twitter, Instagram, TikTok)
- Sales Techniques
- Strong Work Ethic
- Marketing
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Verbal and Written Communication
References
Available upon request.
Accomplishments
- Emerald Scholarship Recipient at Eastern Michigan University due to exemplary GPA.
- Employee of the month as Assistant Manager at Subway 7 times.
- "Kick-Ass" Award recipient at Texas Roadhouse for year-long dedication and masterful performance.
Volunteer Experience
Breakfast at St. Andrew's- Soup Kitchen Volunteer
Started volunteering in 2018 and served approximately 200 meals a day to the community. Made meals for the homeless, cleaned dishes and tables, created connections with those being served.
Special Olympics Referee- Soccer Referee
Worked closely with special-needs children and adults to create a comforting atmosphere while playing soccer. Educated new players about the rules of soccer and handled disagreements with patience
Timeline
Server
Texas Roadhouse Restaurant
02.2023 - Current
Assistant Manager
Subway
09.2020 - 06.2023
High School Diploma -
Father Gabriel Richard High School
Degree expected 2025 -
Eastern Michigan University