Alayna Sutton
Jacksonville
Summary
Dedicated Life Coach with expertise in personal development and client-centered coaching. Skilled in goal-setting and various methodologies, fostering individuals’ potential across diverse environments, including military and holistic health. Proficient in balancing strict policies with creative and compassionate approaches to enhance satisfaction for clients and employees.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Health and Life Coach
Self-employeed
01.2023 - Current
- Facilitated client improvement through fitness and life coaching sessions.
- Utilized active listening to identify client goals and create a program to target goals and unidentified needs.
- Use of progress tracking action plans with follow-ups for clients, resulting in improved decision-making, ability to adjust and realistic goal-setting.
- Active practice of sensitivity to cultural and linguistic needs of clients and families served by utilizing various coaching methodologies based on individual need.
- Created fitness plans and referred clients to medical services when necessary.
- Increased gym member satisfaction by providing one-on-one consultations and group training sessions.
- Stayed up-to-date in the field of coaching through professional opportunities including conferences, shadowing, and literary reviews.
- Held group sessions on communication, time management, and stress management, and resolutions in the workplace.
- Educated clients on how to vanquish limiting beliefs and obstacles, resulting in increased self-confidence and increased satisfaction with work and health.
Manager Lifeguard
City Aquatics Department, City of Jacksonville, FL
01.2016 - 01.2018
- Facilitated and supervised emergency response drills, improving employee readiness and reducing life threatening incidents; enhancing safety after analyzing incident trends.
- Created and managed work schedule along with facility budget and promotion of community engagement events.
- Implemented customer service initiatives and request upon city approval, increasing patron satisfaction and attendance.
- Managed team of lifeguards and improved team communication through the use of daily meetings.
- Tended to patron needs and responded to inquiries and complaints to resolve within facility or with city management.
- Coached swim students and provided coaching feedback on technical skills, collective attitude, fitness health and sportsmanship.
Data Specialist/ IT & Communications
United States Marine Corps, Camp Lejeune
01.2011 - 01.2015
- Conducted training sessions for staff on data entry procedures and software utilization.
- Collaborated with cross-functional teams to determine requirements for mission readiness.
- Created ticketing reporting system, improving accuracy of daily data and ticket resolution.
- Mentored junior Marines with open lines of communication, conducting performance reviews and providing one on one professional development meetings.
- Maintained file records of data, daily entries, incidents and employee correspondence.
- Maintained secret clearance for the confidentiality of data and fellow Marines.
- Facilitated improvement initiatives aimed at reducing workloads and improving data accuracy.
- Served 200+ officers/senior enlisted personnel at the highest corporate level
- Managed the accounts of the entire Marine Expeditionary Force that consisted of thirteen different units.
- Operated the BCP program (body composition program) -trained Marines that could not adhere to fitness and weight standards.
Lifeguard
City Aquatics Department, City of Jacksonville, FL
01.2005 - 01.2010
- Responsible for overseeing health and well-being of patrons. Tested weekly on life-saving capabilities and physical fitness.
- Coached community swim team.
- Developed and implemented effective communication strategies for coordinating rescue efforts.
Education
Bachelor of Integrative Health Sciences -
American College of Healthcare Sciences
09-2023
Skills
- Management
- Microsoft Office
- Customer Service
- Communications
- Conflict Resolution
- Client needs assessment
- Client records management
- Employee counseling
- Program support
- Skill development training
- Individual counseling
- Staff training
Certification
- Lean Six Sigma Business Certification
- Holistic Nutrition & Exercise- ACHS
- PTSD: Holistic Wellness as Path to a More Balanced Life- ACHS
- The Amazing Actions of Antioxidants- ACHS
Timeline
Health and Life Coach
Self-employeed
01.2023 - Current
Manager Lifeguard
City Aquatics Department, City of Jacksonville, FL
01.2016 - 01.2018
Data Specialist/ IT & Communications
United States Marine Corps, Camp Lejeune
01.2011 - 01.2015
Lifeguard
City Aquatics Department, City of Jacksonville, FL
01.2005 - 01.2010
Bachelor of Integrative Health Sciences -
American College of Healthcare Sciences