Summary
Overview
Work History
Education
Skills
Timeline
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Alayna Wright

O'Fallon,MO

Summary

I'm someone that can always be relied on to show up on time, be a team player, and try my best to complete all tasks required of me. I have been consistently recognized for my hard work and customer service skills especially through the leadership positions I have held. I'm always looking to learn more and meet the goals set before me.

Overview

6
6
years of professional experience

Work History

Shift Leader

Starbucks
09.2021 - Current
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Took inventory.
  • Trained new employees.
  • Opened and closed the store.
  • OversAW the shift, the employees working, and the tasks that needed to be completed.

General Merchandise Associate

Target
11.2019 - Current
  • Completed efficient weekly pricing changes for general merchandise categories.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Executed revised sales plans and reset zones to incorporate new merchandise.
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Picked and packed order items..
  • Interacted with guests in friendly and knowledgeable way.
  • I worked in all areas of customer service

Shift Leader

Coldstone Creamery
12.2018 - 11.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Opened and closed the store along with bank and inventory runs.

Guest Advocate

Subway
07.2018 - 11.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Completed all daily tasks efficiently and as asked following the appropriate protocol.

Education

Bachelor of Science - Health Science Physical Therapy

Maryville University
St.Louis, MO
05.2025

High School Diploma -

Timberland High School
Wentzville, MO
05.2021

Skills

  • Staff supervision
  • Performance tracking and evaluations
  • Team leadership
  • Verbal and written communication
  • Managing operations and efficiency
  • Conflict resolution and problem-solving
  • Policy and procedure followed and enforced
  • Completion of all daily tasks
  • Good customer service
  • Great listener and a fast learner!

Timeline

Shift Leader

Starbucks
09.2021 - Current

General Merchandise Associate

Target
11.2019 - Current

Shift Leader

Coldstone Creamery
12.2018 - 11.2019

Guest Advocate

Subway
07.2018 - 11.2018

Bachelor of Science - Health Science Physical Therapy

Maryville University

High School Diploma -

Timberland High School

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Alayna Wright