Alayna Yelding
SCENT
Lancaster,CA
1
Language
8
years of professional experience
Detail-oriented medical receptionist experienced in managing patient interactions and coordinating with healthcare providers. Known for strong communication, time management, and customer service skills, contributing to improved patient flow and satisfaction.
Work History
Medical Receptionist
- Managed patient records using electronic health record (EHR) systems.
- Assisted patients with check-in and appointment scheduling processes.
- Communicated effectively with patients to address inquiries and concerns.
- Coordinated with healthcare providers to ensure smooth patient flow.
- Maintained a clean and organized reception area for optimal patient experience.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Receptionist
5 Months- Greeted and assisted visitors, ensuring a welcoming environment and a positive first impression.
- Managed a multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained accurate records of incoming and outgoing correspondence, enhancing office organization.
- Implemented office supply inventory system, streamlining procurement processes and reducing costs.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
Assistant Store Manager
4 Years 9 Months- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Developed promotional displays, increasing product visibility and sales performance.
- Ensured a safe shopping environment by enforcing health and safety regulations consistently.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions to improve overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cashier
2 Years 3 Months- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Provided exceptional customer service resolving inquiries and enhancing shopping experiences.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of checkout areas to promote a welcoming environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Science - Healthcare Administration
- 3.8 GPA
Master of Science - Healthcare Administration
- 4.0 GPA
Skills
Patient registration
Appointment scheduling
Appointment coordination
EMR / EHR
Patient appointment management
HIPAA compliance
HIPAA guidelines
HIPAA regulations
Appointment setting
Telephone etiquette
Cash management
Time management
Languages
English
Full Professional
Timeline
Medical Receptionist
SCENT
04.2023 - 04.2023Read More
Receptionist
MediLodge of Lansing
05.2022 - 10.2022Read More
Assistant Store Manager
Dollar General Store
08.2017 - 05.2022Read More
Cashier
Walmart
05.2015 - 08.2017Read More
Arizona Global Campus
Master of Science from Healthcare Administration
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Arizona Global Campus
Bachelor of Science from Healthcare Administration
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