Alayne Reid
Greely,CO
Summary
A highly motivated student of the University of Northern Colorado. Skilled in administrative and leadership roles. Proven track record of resolving customer service issues, de-escalation, and excellent customer service. Black Is Punk Co- Creator and Producer Lead and campaign diversity art that highlights key artists in the local community. Organizing and contracting participating businesses. Development and execution of marketing strategies. Implementation of team leadership and individualized project management for participating artists.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Groundskeeper
University Of Northern Colorado
08.2023 - 10.2023
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
- Loaded and unloaded landscaping equipment and materials safely.
- Maintained grounds of residential and commercial properties by mowing lawns, trimming hedges and planting flowers.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Removed debris and waste from outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Cut trees and shrubs to shape and maintain landscape.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Maintained gardening tools by replacing blades and fluids.
- Inspected gardens for pests, weeds and diseases.
- Educated employees and members of public on plant biology and health.
- Collaborated with gardeners to plan and design outdoor spaces.
Assistant Manager
Famous Footwear
04.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Tutor
Talented Teen Tutoring
07.2020 - 02.2023
- Create and implement target curriculum to develop understanding and mastery of varying subject for clients ages 8-16
- Provide alternative course work and utlized ABA analytics for clients with varying behavioral needs
- Analyze and adjust client course work.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Met with parents to discuss student progress and address concerns.
Sales Associate
Mellow Yellow And The College Shop
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards..
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Pie Cafe
08.2019 - 03.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
Sales Associate
Tillys Retail Company
06.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Arts - Art Therapy
University of Northern Colroado
Greeley, CO11.2024
High School Diploma -
G-Star School of The Arts
Palm Springs, FL05.2019
Skills
- Detail Oriented
- Customer Service
- Equipment Maintenance
- Grounds Maintenance
- Product and Service Knowledge
- Recruiting and Interviewing
- Customer Rapport
- Product Research
- Project Management
Websites
- https://readymag.com/leereid/portfolio/
- https://shoutoutcolorado.com/meet-alayne-lee-reid-art-therapy-major/
- https://darik.news/colorado/black-is-punk-a-campaign-to-showcase-diversity-in-the-black-community-at
- https://www.uncmirror.com/arts/2022/09/02/black-is-punk-shows-unc-the-black-roots-of-alternative-cul
Accomplishments
Deans List while attending the University of Northern Colorado. An assortment of interviews from multiple online news networks and magazines such as The Mirror, Greeley Tribune, Colorado News, Shoutout Colorado, and Voyage Magazine. Curating gallery shows and events to engage the local community, online people, and state-wide audiences.
Additional Information
- Project management Computer Literacy Data Analysis Team leadership Communication Operations management
Certification
Certified Marijuana Enforcement Division Employee (MED Badge/license).
Timeline
Groundskeeper
University Of Northern Colorado
08.2023 - 10.2023
Sales Associate
Mellow Yellow And The College Shop
05.2022 - 08.2022
Assistant Manager
Famous Footwear
04.2021 - 02.2023
Tutor
Talented Teen Tutoring
07.2020 - 02.2023
Pie Cafe
08.2019 - 03.2020
Sales Associate
Tillys Retail Company
06.2018 - 07.2019
Bachelor of Arts - Art Therapy
University of Northern Colroado
High School Diploma -
G-Star School of The Arts