Alaynna Steensma
Hudsonville,Michigan
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Shift Leader
Once Upon A Child
Walker, MI
08.2018 - Current
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Determined consumer needs to provide products and services appealing to larger market.
Production Operator
SoundOff Signal
Hudsonville, MI
02.2024 - 03.2024
- Performed regular inspections of production machinery to ensure optimal performance.
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Collaborated with team members to increase efficiency and productivity on the production line.
- Monitored inventory levels and notified appropriate personnel when restocking was needed.
- Adjusted machine settings as necessary to meet customer specifications for product size or shape.
- Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
- Ensured that all products met established quality standards before packaging them for shipment.
- Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
- Inspected finished goods for defects prior to packaging or shipping out to customers.
- Complied with all relevant health and safety regulations while performing job duties.
- Recognized defective material and reported issues to management.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Met or exceeded target for on-time customer shipments.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
Cashier and Truck
Big Lots
Grandville & Kentwood, MI
04.2021 - 01.2023
- Handled packages safely while unloading and transporting.
- Lifted heavy objects by hand or by using power hoist.
- Unloaded parcels from truck with care to avoid damage.
- Adhered to workplace safety standards and OSHA regulations.
- Assisted in navigating large loads to assigned areas.e
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
Cashier
Five Below
Grandville, MI
09.2020 - 08.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
Concession Stand Worker
georgetown little league
Hudsonville , MI
04.2019 - 07.2022
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Built and maintained working relationships with peers and upper management.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Taught junior employees proactive strategies to meet operational and sales goals.
Child Care Provider
Love Inc
Hudsonville, MI
09.2018 - 08.2020
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Planned and implemented engaging activities to encourage creativity and expression.
- Assisted children in development of social, communication and problem-solving skills.
- Sanitized toys and tables to maintain clean, safe environment.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Communicated with parents about daily activities and any concerning behaviors.
- Guided children through engaging and productive activities to foster fun learning environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Secured indoor and outdoor premises to protect children.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Developed and implemented lesson plans and activities for children of various ages.
- Recorded child behavior, food and medication information for supervisors.
- Maintained safe play environment.
- Observed and monitored children's play activities.
- Dressed children and changed diapers.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Sanitized toys and play equipment.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Organized and stored toys and materials to maintain order in activity areas.
- Maintained organized and clean classroom and play areas.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Instructed children in eating, resting and restroom habits.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Education
High School Diploma -
Success Virtual Learning Center
Wyoming, MI12.2021
Skills
- Flexible Schedule
- Verbal and Written Communication
- Team Leadership
- Positive Attitude
- Staff Supervision
- Sales Expertise
- Professional Appearance
- Team Supervision
- Cash Handling
- POS System Operation
- Team Motivation
- Training Assistance
- Drawer Assignments
- Team Collaboration and Leadership
- Customer Service Management
- Problem-Solving
- Creative Problem-Solving
- Machine Operations
- Quality Assurance
- Material quality inspection
- Manufacturing
- Stress Tolerance
- Physical labor
- Product Assembly
- Assigning Work
- Strong Verbal and Written Communication
- Employee Attendance Monitoring
- Assembly and production
- Materials Handling
References
References available upon request.
Timeline
Production Operator
SoundOff Signal
02.2024 - 03.2024
Cashier and Truck
Big Lots
04.2021 - 01.2023
Cashier
Five Below
09.2020 - 08.2022
Concession Stand Worker
georgetown little league
04.2019 - 07.2022
Child Care Provider
Love Inc
09.2018 - 08.2020
Shift Leader
Once Upon A Child
08.2018 - Current
High School Diploma -
Success Virtual Learning Center