Alayshea Webb
Richmond,Virginia
Summary
Highly motivated and detail-oriented professional with proven track record of troubleshooting, repairing and maintaining production machinery and equipment to achieve optimal efficiency. Sound knowledge of production operations. Well-versed in streamlining and optimizing processes to exceed customer expectations.
Overview
9
9
years of professional experience
Work History
Manufacturing Technician
Philip Morris
08.2020 - Current
- Responsible for handling and moving materials and supporting the production operations
- Review and execute written instructions, work procedures, and safety procedures and requirements
- Understand and follow safety rules and practices and ensuring safety is maintained
- Monitoring and inspecting equipment, materials or products
- Identifying and resolving problems in processes or equipment
- Reviewing, interpreting or entering data on paper and computers
- Train new hires and current employees on following safety guidelines and work procedures.
Business Insurance Specialist
Travelers
08.2018 - 08.2020
- Interact with customers and agents to provide information in response to inquiries about products and services and to handle and resolve complaints
- Evaluate business or individual customers’ needs and financial status by proposing protection plans that meet their criteria
- Assist agents with appropriate resolutions for clients in regard to their business needs
- Analyze and resolve complex business needs to determine necessary coverage for business exposures for clients
- Train agents in various software programs
- De-escalate and assist agents retain clientele when appropriate
- Educate agents with communication skills to better assist clients
- Identify trainee’s needs and set attainable targets to ensure performance and effectiveness is achieved.
Insurance Agent
Teleperformance Inc.
03.2016 - 08.2018
- Provide excellent customer service to members by answering inquiries, finding accurate and expedite solutions in regard to automobile insurance
- Maintain the ability to understand and empathize with member issues
- Work as an individual to gather information and close on product sales demonstrating intermediate skills and knowledge of USAA products and benefits contributing to team results
- Enters data from members into various software programs
- Obtained multiple state Property & Casualty licenses to conduct automobile insurance transactions on behalf of USAA
- Received training in Valuable Personal Property and Renter’s insurance to increase member awareness of USAA products
- Problem solve to help members resolve issues on first call resolution
- De-escalate and exercise retention efforts when appropriate.
Team Lead
Integrity Staffing Solutions
09.2015 - 03.2016
- Lead various teams of associates throughout Amazon warehouse specific to work assignments/process paths
- Responsible for engaging associates to help identify/remove barriers and increase efficiency
- Enforce standard compliance and procedures at the start, quarterly, and end of every shift
- Assist with achieving Amazon customer experience satisfaction by properly training newly hired associates through their learning curve
- Motivated and develop associates in order to achieve production goals
- Delivered training assessments and recorded results to maintain standard of work
- Identified and communicate additional training opportunities to associates and senior management
- Provided direct feedback to hourly associates on performance/quality opportunities
- Increased safety awareness building wide by participating in safety programs
- Performed miscellaneous job-related duties as assigned to assist Amazon team with customer experience expectations.
Education
High School Diploma -
Hanover High School
06.2012
Skills
- Safety Protocols
- Good Manufacturing Practices
- Equipment Troubleshooting
- Precision Assembly
- Staff Training
- Taking inventory
- Safety operation procedures
- Materials Loading
Timeline
Manufacturing Technician
Philip Morris
08.2020 - Current
Business Insurance Specialist
Travelers
08.2018 - 08.2020
Insurance Agent
Teleperformance Inc.
03.2016 - 08.2018
Team Lead
Integrity Staffing Solutions
09.2015 - 03.2016
High School Diploma -
Hanover High School
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