Alaysia Agosto
Old Bridge
Summary
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Uncle Louie G's
10.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Call Center Supervisor
Rainbow Shops
02.2022 - 08.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
Support Manager
Walmart
10.2019 - 12.2020
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
Customer Service Manager
Walmart
10.2018 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Manhattan Business Academy
New York06-2016
Skills
- Problem-solving
- Escalation handling
- Technical support expertise
- Microsoft outlook, word, and Excel
- Customer experience
- Training and mentoring
- Excellent time management skills
- Cash handling
- Team building and leadership
- Attention to detail
Timeline
Assistant Store Manager
Uncle Louie G's
10.2024 - Current
Customer Service Call Center Supervisor
Rainbow Shops
02.2022 - 08.2022
Support Manager
Walmart
10.2019 - 12.2020
Customer Service Manager
Walmart
10.2018 - 10.2019
High School Diploma -
Manhattan Business Academy
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