Summary
Overview
Work History
Education
Skills
Timeline
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Alaysia Baker

Pleasantville,NJ

Summary

Dynamic and dedicated professional with a strong background in hospitality, exemplified during my tenure at Hard Rock Cafe. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Skilled in safe food handling and upselling techniques, consistently driving revenue growth while maintaining a positive and friendly attitude.

Overview

9
9
years of professional experience

Work History

Server Assistant

Harrah's Casino
09.2023 - Current

Interacted with guests while serving food and beverages to enhance their experience.

Ensured a welcoming atmosphere through attentive service.

Maintained cleanliness by promptly bussing unneeded tableware.

Coordinated setup for special events at the restaurant as required.

Supported server in delivering outstanding guest experiences by foreseeing needs.

Elevated guest interactions with enjoyable and significant discussions.

Enhanced customer service by delivering meals during peak times.

Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays.

Supported servers by handling drink preparation and order-taking efficiently.

Server

Hard Rock Cafe
04.2024 - 10.2024

Delivered exceptional service at Hard Rock Cafe, enhancing guest experiences. Managed high

-volume orders efficiently,

contributing to team success and customer satisfaction.

Maximized sales through upselling techniques at Hard Rock Cafe. Consistently met performance targets, driving revenue

growth and improving overall restaurant metrics.

Fostered strong teamwork at Hard Rock Cafe, ensuring seamless service during peak hours. Supported colleagues,

contributing to a positive work environment and improved operational efficiency.

Maintained meticulous attention to food allergies and dietary restrictions, ensuring guest safety and personalized dining

experiences. Conducted thorough quality checks.

Cashier/ Host/ Server Assistant

Harrah's Casino
04.2021 - 04.2023

Operated cash register and accurately processed payments, returns, and exchanges.

Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Built and maintained positive working relationships with co-workers.

Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

Provided friendly and attentive customer service to ensure a pleasant dining experience.

• Bussed used and unneeded dishes and glassware from guest tables.

• Assisted servers and bartenders with orders and refilling drinks.

Sales Associate

Vera Bradley
04.2020 - 11.2021

Greeted customers warmly and offered assistance.

Kept work area clean, organized and free of clutter at all times.

Helped customers find and select products.

Assisted customers with product selection to ensure customer satisfaction.

Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

Tagged new merchandise for sale and updated signs

Team Member

Popeyes Chicken
04.2018 - 11.2021

Operated cash register and accurately processed payments, returns, and exchanges.

Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Built and maintained positive working relationships with co-workers

Sales Associate

Spirit Halloween Super Store
10.2020 - 11.2020

Helped customers find and select products.

Kept work area clean, organized and free of clutter at all times.

Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

Introduced promotions and sale opportunities, enticing customers

Cashier

Wendys Restaurant
02.2016 - 11.2019

Operated cash register and accurately processed payments, returns, and exchanges.

Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.

Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Education

Associate In Health Science - Health Sciences

Atlantic Cape Community College
Mays Landing, NJ

Highschool - Vocal Music

Charter Tech High School For The Performing Arts
Somers Point, NJ
06.2019

Skills

  • Teamwork and collaboration
  • Positive and friendly attitude
  • Willing to learn
  • Customer service
  • Hospitality service expertise
  • Safe food handling

Timeline

Server

Hard Rock Cafe
04.2024 - 10.2024

Server Assistant

Harrah's Casino
09.2023 - Current

Cashier/ Host/ Server Assistant

Harrah's Casino
04.2021 - 04.2023

Sales Associate

Spirit Halloween Super Store
10.2020 - 11.2020

Sales Associate

Vera Bradley
04.2020 - 11.2021

Team Member

Popeyes Chicken
04.2018 - 11.2021

Cashier

Wendys Restaurant
02.2016 - 11.2019

Associate In Health Science - Health Sciences

Atlantic Cape Community College

Highschool - Vocal Music

Charter Tech High School For The Performing Arts
Alaysia Baker