Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alaysia Berkel

Hauppauge,NY

Summary

Driven to excel in customer engagement and revenue growth, I've utilized CRM software and effective communication in previous positions to build client relationships and secure business expansion. With experience in negotiation and a record of increasing sales revenue, I consistently manage to enhanced customer loyalty and business development.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

Express Employment Professionals
07.2023 - Current
  • Established and maintained strong relationships with new and current clients, resulting in loyalty, trust and growth.
  • Coordinated with internal team to provide prompt support and address client needs efficiently.
  • Scheduled 5-10 meetings weekly to visit existing clients and prospects at their location, hosted meetings over Zoom and Microsoft Teams
  • Outside sales representative, door to door knocking throughout suffolk county to develop new relationships and create new business
  • 70-100 connects each day including calls, door knocking and meetings
  • Successfully brought in new clients weekly, maintained these accounts turning them into returning customers
  • Conducted account reviews regularly to ensure satisfaction, build relationships and seek future opportunities for my clients and my team.
  • Assisted with recruiting employees and interviews when needed, to place at new and current companies
  • Created monthly marketing material to bring in new clients

Sales Agent

Shore Funding Solutions
02.2021 - 08.2023
  • Communicated directly with business owners on a daily basis to build meaningful relationships and provide financial support
  • Increased sales revenue by consistently meeting and exceeding sales targets, awarded as top 5 sales rep for multiple months on a sales floor of 70 reps.
  • Managed new and returning clients through our company CRM program
  • Worked with underwriters and negotiated contracts with our company partners to close deals and secure long-term business
  • Held a captains position, where I gave informative meetings and trained new sales agents.
  • Made up to 150 cold calls each day
  • Informed prospect on business loans and lines of credit that would best suit their business for long term growth and development

Sales Floor Associate

Trader Joes
07.2018 - 06.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and upsell products
  • Product knowledge and demonstrated how to use and prepare products
  • Answered customer questions about products and services, helped locate products, and promoted new item
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Cashier, cash handling, basic math

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Education

Associate of Science - Business Administration And Management

Suffolk County Community College
Brentwood, NY
05.2021

High School Diploma -

Queens High School Of Teaching Liberal Arts And Sciences
Bellerose, NY
06.2017

Skills

  • Customer Account Management
  • Customer Relationship Building
  • Client Relations
  • CRM Software
  • Revenue Growth
  • Customer Service
  • Negotiation
  • Sales proficiency
  • Business Development
  • Effective Communication

Timeline

Customer Success Manager

Express Employment Professionals
07.2023 - Current

Sales Agent

Shore Funding Solutions
02.2021 - 08.2023

Sales Floor Associate

Trader Joes
07.2018 - 06.2020

Associate of Science - Business Administration And Management

Suffolk County Community College

High School Diploma -

Queens High School Of Teaching Liberal Arts And Sciences
Alaysia Berkel