Alaysia Dangerfield
Summary
Oriented professional with 7+ years of experience in various fields including Business Management, Sales, Security, and Healthcare. Known for exceptional performance and strong communication skills. Proven track record of goal achievement and dedication to consistent hard work. A disciplined individual with a passion for ambition, poised to make a significant impact in any company. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
SFPP Account Representative
StateFarm
Richardson , TX
04.2022 - 11.2023
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Work as a liaison between State Farm agent offices, policyholders, and departments to determine customer needs and resolve account issues.
- Demonstrate a working knowledge of processes, policy types, standards, and codes as they relate to billing.
- Promptly respond to inquiries regarding insurance availability, coverage eligibility, policy changes, transfer status, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Identified opportunities to increase revenue and reduce costs.
- Prepared reports detailing customer activities and progress towards goals.
- Maintained detailed records of all client communications.
- Responded quickly to customer inquiries via phone or email.
- Developed comprehensive account plans tailored to each client's needs.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues..
- Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
Leasing Maturity Center
Honda Financial Services
Irving , Texas
02.2020 - 04.2022
- Manage inbound and outbound calls while providing excellent customer service, guiding customers looking to return, purchase, or extend their lease as they approach their lease maturity.
- Quoting payoffs to customers, dealers, and insurance companies.
- Acting as a contact for customer and dealer questions.
- Uses call coaching and situational training to promote continuous improvement for LMC associates.
- Responsible for handling escalated calls from current AHFC customers.
- Assist associates with questions, both in the LMC and other regions, regarding LMC processes.
- Prior experience handling Corporate Complaints, Phone Report analysis, and acting as FOCUS Leader for the LMC.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Established positive relationships with customers through effective communication techniques.
Licensed Security Officer
Eagle Security Protective Services
Dallas, TX
01.2019 - 02.2020
- Ensure operation of security equipment and surveillance cameras by completing preventive maintenance requirements, following manufacturer's instructions, troubleshooting malfunctions, calling for repairs, and evaluating new equipment and techniques.
- Follow procedures for various initiatives, including fire prevention, patrolling premises regularly, traffic control, and accident investigations.
- Conducted daily patrols of assigned areas to ensure security regulations were enforced.
- Monitored CCTV systems, reported suspicious activity and responded to alarms.
- Verified identification of visitors and staff members, issued visitor passes and tracked access records.
- Provided customer service by responding to inquiries from the public in a professional manner.
- Prepared detailed incident reports for all incidents or violations of security policies.
- Investigated complaints concerning safety issues, hazardous conditions or criminal activities on premises.
- Inspected buildings and equipment for signs of tampering or damage, corrected any deficiencies found during inspections.
- Maintained accurate logs of daily activities including personnel movements, shift changes and other related information.
- Ensured that all safety protocols were followed while on duty.
- Responded quickly and calmly in emergency situations involving medical emergencies, fires, thefts or assaults.
- Coordinated communication between multiple departments within the organization regarding security issues.
- Conducted regular security checks throughout the facility to ensure compliance with safety regulations.
- Adhered strictly to company policy regarding confidentiality of sensitive information.
- Secured personnel and premises by inspecting buildings and patrolling property.
Customer Service Associate
Amazon Logistics
Dallas, TX
11.2018 - 01.2020
- Supervised production schedules and production quality, while ensuring all safety standards are met.
- Identified staffing and capital needs, collected relevant data, and wrote classifications for justified needs.
- Provides continuous feedback to associates by recognizing performance and addressing performance-related problems.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Managed product staging to efficiently transfer items between receiving, storage, and shipping locations.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Developed relationships with key clients through regular contact and follow-up communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
CNA/Personal Care Assistant
Heaven at Home Care
Dallas, Texas
01.2018 - 11.2018
- Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home healthcare, and nursing home settings.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Facilitated communication between patients, family members, and healthcare professionals.
Guest Relations Associate
Marriott International, Inc.
Baton Rouge, Louisiana
01.2016 - 12.2017
- Compiled daily reports detailing occupancy rates, room availability, and revenue earned from bookings.
- Created a welcoming atmosphere for all visitors to the property by providing excellent customer service skills.
- Handled cash payments from customers and reconciled payment transactions accurately at the end of each shift.
- Developed relationships with regular customers through personalized interactions.
- Performed administrative duties such as filing paperwork or updating guest records.
- Collaborated with other departments within the hotel to ensure smooth operations during peak hours.
- Complied with company policies regarding safety standards and procedures.
- Participated in staff meetings to discuss new strategies for improving customer satisfaction ratings.
- Managed inventory levels of supplies needed for front desk operations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Processed check-ins and check-outs for all guests efficiently.
Education
Bachelors of Science in Criminal Justice - Minors: Sociology, Interdisciplinary Studies
Texas A&M University Commerce
Commerce, TX05.2023
Associate of Science - Criminal Justice
Dallas Baptist University
Grand Prairie, TX05-2019
High school Diploma -
Baker High School
05.2017
Skills
- Excellent communication skills
- Verbal and written expression
- Active listening
- Interpersonal relationships
- Sales techniques
- Closing techniques
- Overcoming objections
- Advanced computer skills
- Microsoft Excel
- Specialized software
- Multi-tasking
- Good judgment
- Composure
- Flexibility
- Dependability
- Versatility
- Attention to detail
- Organizational skills
- Time-management skills
- Problem-solving skills
- Managing conflicting priorities
- Adjusting priorities
- Analytical skills
- Effective problem-solving skills
- Document Management
- Document Control
- Account Management
- Customer Engagement
- Regulatory Compliance
- Customer Relationship Management
- Business Development
- Prospecting skills
- Web technologies and services
- Project Management
- Goal-Oriented
- Account Reconciliation
Accomplishments
- Yearly volunteer for PEP Prison Entrepreneurship Program
- Yearly volunteer at Bethany Church
- Dedicated Member of the Potters House
- National Honors Society
- Student Of The Year Award
- Prim and Proper Girls Club Volunteer for Youth
Affiliations
- Dedicated volunteer for “PEP” Prison Entrepreneurship Program
- Dedicated volunteer at Bethany Church
- Dedicated Member/ Volunteer of the Church “ The Potter's House”
- National Honors Society member
- Student Of The Year Award Recipient
- Organizational Leadership Member of Prim and Proper Girls Club Volunteer for Women and Youth
Timeline
SFPP Account Representative
StateFarm
04.2022 - 11.2023
Leasing Maturity Center
Honda Financial Services
02.2020 - 04.2022
Licensed Security Officer
Eagle Security Protective Services
01.2019 - 02.2020
Customer Service Associate
Amazon Logistics
11.2018 - 01.2020
CNA/Personal Care Assistant
Heaven at Home Care
01.2018 - 11.2018
Guest Relations Associate
Marriott International, Inc.
01.2016 - 12.2017
Bachelors of Science in Criminal Justice - Minors: Sociology, Interdisciplinary Studies
Texas A&M University Commerce
Associate of Science - Criminal Justice
Dallas Baptist University
High school Diploma -
Baker High School
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