Alaysia English
Canadensis,USA
Summary
Proven leader with extensive experience at Great Wolf Lodge, adept in staff training and development, and problem-solving. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail and Attractions Supervisor
Great Wolf Lodge
02.2023 - Current
- Managed a team of retail associates, providing guidance and support to ensure efficient store operations
- Implemented visual merchandising strategies that enhanced the overall store appearance and increased customer interest
- Led weekly team meetings to communicate goals, provide updates on performance metrics, and address any operational issues or concerns
- Maintained clean store environment through effective delegation of cleaning tasks
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Handled customer complaints professionally, resolving issues quickly to maintain positive guest relations.
- Boosted operational efficiency by monitoring staff performance closely and providing constructive feedback regularly.
Team Lead
Crocs
09.2022 - 02.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked different stations to provide optimal coverage and meet production goals.
Behavioral Health Technician
Matrix Behavior Solutions, LLC
03.2022 - 09.2022
- Facilitated on-site activities, support groups, and outings for clients.
- Prepared and submitted daily reports to management.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Conducted client rounds to check on residents.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Treated clients and families with respect and dignity.
Supervisor
Family Entertainment Group
04.2021 - 02.2022
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Arcade Attendant
Family Entertainment Group
03.2020 - 01.2021
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Aid/Teacher Assistant
Three Stages Daycare
07.2020 - 11.2020
- Responsible for assisting the teacher with the care and education of a group of children
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Arcade Attendant
Great Wolf Lodge
03.2015 - 03.2017
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Assisted in training new staff members on company policies, safety protocols, and operational procedures within the arcade setting.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
Education
High school -
Pocono Mountain West High School
06.2014
Skills
- Staff Training and Development
- Teamwork and Collaboration
- Problem-Solving
- Attraction Operations
- Multitasking
- Excellent Communication
- Team Leadership
- Decision-Making
- Interpersonal Skills
- Conflict Resolution
- Time management abilities
- Inventory Control
Certification
- First Aid Certification
- RBT Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Retail and Attractions Supervisor
Great Wolf Lodge
02.2023 - Current
Team Lead
Crocs
09.2022 - 02.2023
Behavioral Health Technician
Matrix Behavior Solutions, LLC
03.2022 - 09.2022
Supervisor
Family Entertainment Group
04.2021 - 02.2022
Aid/Teacher Assistant
Three Stages Daycare
07.2020 - 11.2020
Arcade Attendant
Family Entertainment Group
03.2020 - 01.2021
Arcade Attendant
Great Wolf Lodge
03.2015 - 03.2017
High school -
Pocono Mountain West High School