Alaysia Haddock

Processed overnight work orders for hospital maintenance requests .

Processed overnight work orders to have medical equipment repaired.

Notified on call technicians of urgent requests.

Escalated hospital requests for maintenance and patient room accomodations.

Handled inbound and outbound calls to collect on past due auto loans.

Assisted with deferral requests.

Offered troubleshooting to resolve issues with online portal accounts.

Educated customers on the terms of their auto loan or lease. Logged customer complaints or feedback.

Worked with auto insurance companies to start intake process for total losses.

Initiated redemption process for repossessions.

Assigned live chat and email assignments to call center agents.

Notified workforce management of tardies, absences, and voluntary time off.

Conducted one on one meetings to discuss call quality, recent policy changes, and agent concerns.

Resolved escalated calls.

Assisted customers with processing online returns and product selection.

Followed up with dealership title clerks for status of titles being received.

Recorded daily number of new accounts in queue.

Reached out to DMV’s and customers to confirm any processing delays.

Processed bill payment transactions.

Handled daily deposits.

Trained new hire agents on sales process.

Made cold calls to existing customers to advertise promotions.

Troubleshooted to resolve device issues.

Provided customer service for Blue Cross and Blue Shield of NC .

Assisted members and providers with claims, benefits, and billing inquiries.

Made outbound calls to pharmacies, Health Insurance Marketplace, and providers to resolve insurance discrepancies.