Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Alaysia Little

Alaysia Little

Fayetteville,NC

Summary

I am a dynamic customer service professional with a proven track record at Amazon, excelling in communication and problem-solving. Adept at enhancing customer satisfaction through active listening and effective resolution strategies. Recognized for training new staff and maintaining high service standards, contributing to a positive team environment and operational efficiency. I’m Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Amazon
03.2023 - 02.2025
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of quality customer service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Bartender

Allure
08.2021 - 09.2023
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Host

Allure
08.2021 - 09.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Warehouse Worker

Coty Cosmetics
08.2018 - 09.2019
  • Consistently lifted materials weighing as much as Number pounds.
  • Helped train new employees in safe practices and warehouse procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assembled pallets and crates for secure transportation of materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Maintained clean, orderly work environment free of hazards.

Education

N/A - Business Administration And Management

South View High
Hope Mills, NC
06.2018

Skills

  • Communication Skills
  • Active listening Skills
  • Interpersonal Skills
  • Leadership Skills
  • Problem Solving Skills
  • Computer Skills
  • Customer Service Skills
  • Time management Skills

Timeline

Customer Service Representative

Amazon
03.2023 - 02.2025

Bartender

Allure
08.2021 - 09.2023

Host

Allure
08.2021 - 09.2023

Warehouse Worker

Coty Cosmetics
08.2018 - 09.2019

N/A - Business Administration And Management

South View High

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Alaysia Little