Alaysia Prosser
Manor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
Kokua Education
01.2024 - 06.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Teacher
Gessner Kiddie College
06.2023 - 01.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Hostess
Pappas Bros Steakhouse
04.2023 - 08.2023
- Managed a digital reservation system, handling an average of 80 bookings per day with a 98% accuracy rate
- Greeted and seated guests promptly upon arrival, ensuring a smooth and efficient dining experience for over 150 patrons daily
- Trained and mentored 5 new hosts in restaurant protocols, reservation software, and customer service best practices, enhancing team productivity.
Chat Agent
Concentrixs
03.2021 - 02.2022
- Consistently met and exceeded chat response and resolution targets, leading to a 15% increase in overall team productivity
- Successfully de-escalated challenging situations with unsatisfied customers, transforming potentially negative experiences into positive outcomes
- Demonstrated the capacity to handle multiple chat windows concurrently, ensuring timely and accurate responses to each individual customer's needs.
Cashier
P Terrys
06.2018 - 02.2019
- Proficient in utilizing multiple Point of Sale (POS) systems, including Square, Clover, and Toshiba, streamlining the checkout process and ensuring transaction accuracy
- Demonstrated proficiency in handling returns and exchanges in line with store policies, ensuring customer satisfaction and minimizing revenue loss
- Maintained up-to-date knowledge of store products, promotions, and policies to answer customer queries effectively and drive additional sales.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX08.2024
Associate of Arts - General Studies
Austin Community College
Austin, TX05.2002
Skills
- Microsoft Office
- Java Script
- Retail Services
- Customer Support
- 75 WPM
- Microsoft Excel
- Verbal and written communication
- Classroom Management
- CPR certified
Timeline
Substitute Teacher
Kokua Education
01.2024 - 06.2024
Teacher
Gessner Kiddie College
06.2023 - 01.2024
Hostess
Pappas Bros Steakhouse
04.2023 - 08.2023
Chat Agent
Concentrixs
03.2021 - 02.2022
Cashier
P Terrys
06.2018 - 02.2019
Bachelor of Science - Psychology
University of Houston
Associate of Arts - General Studies
Austin Community College