Alaysia Randolph
Phenix City,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Machinery Operator
Hilex
Phenix City
07.2023 - Current
- Maintained and operated a variety of machinery to ensure efficient production.
- Inspected machined parts for quality control and accuracy.
- Loaded raw materials into machines for processing.
- Communicated effectively with colleagues regarding production goals, timelines, and processes.
Customer Service Representative
Concentrix
Columbus, GA
04.2020 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Assistant Manager
Wendys Restaurant
Columbus, GA
02.2018 - 12.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
Education
Central High School
Phenix CitySkills
- Materials Management
- Specification compliance
- Quality Control
- Data Collection
- Account updating
- Data Entry
- Budget assistance
- Employee Scheduling
- Product and service knowledge
- Staff Development
- Money Handling
Timeline
Machinery Operator
Hilex
07.2023 - Current
Customer Service Representative
Concentrix
04.2020 - 06.2024
Assistant Manager
Wendys Restaurant
02.2018 - 12.2022
Central High School