Alaysia Samuel
Dinuba,CA
Summary
Results-driven IT Specialist with extensive experience in systems analysis, troubleshooting, and technology solutions. Proficient in network management, cybersecurity, and data analysis, leveraging technical expertise to enhance project success. Committed to continuous learning and skill development, fostering collaboration to drive organizational goals.
Overview
8
8
years of professional experience
Work History
Service Center Analyst II / Trainer
QuikTrip
07.2022 - 06.2025
- Resolved software issues utilizing Azure, Splunk, Power BI, and SQL Server Management Studio.
- Performed remote configuration changes and software updates for enhanced system functionality.
- Documented testing issues and provided developer feedback for software improvement.
- Communicated detailed test results and problems to stakeholders for clear resolution understanding.
- Collaborated with developers and IT groups to ensure functionality of software and hardware systems.
- Supported internal and external customers by addressing technical issues with company applications.
- Facilitated root cause analysis and problem management to identify software and hardware improvements.
- Developed training materials to support onboarding processes and enhance team performance.
Project Analyst / Service Center Analyst I
QuikTrip
07.2021 - 07.2022
- Enhanced project communication by bridging IT and field teams, ensuring timely issue resolution.
- Boosted project efficiency through quality assurance testing and milestone adherence monitoring.
- Optimized service request analysis, recommending process improvements and improving project outcomes.
- Facilitated successful project outcomes by providing accurate forecasts and risk assessments.
- Ensured seamless software versioning validation, overseeing pre-shipment software revisions and updates.
- Prevented project delays through prompt issue escalation and effective team coordination.
- Strengthened cross-functional collaboration, enhancing system efficiency and customer satisfaction.
- Improved issue resolution by fostering effective communication and problem-solving within teams.
- Managed ticketing system, increasing first contact resolution through efficient troubleshooting methods.
- Acted as liaison between customers and internal teams, ensuring timely issue resolution.
- Diagnosed hardware, software, and network issues, improving system performance monitoring.
- Tested new software and hardware, supporting smooth integration and risk assessment.
- Mentored junior analysts in best practices, enhancing data analysis and reporting techniques.
- Completed software development lifecycle, overseeing requirement analysis to test execution.
MedWise Administrative Assistance
MedWise/QuikTrip
01.2020 - 07.2021
- Facilitated the successful launch of the inaugural urgent care facility in Coweta, OK.
- Edited and refined operational policies to ensure compliance and efficiency within the new facility.
- Coordinated meetings and supervised project teams to align efforts with organizational goals.
- Leveraged Microsoft Office tools to streamline task management and enhance stakeholder communication.
- Fostered relationships with vendors and contractors to facilitate orders and project activities.
- Adapted quickly to new technologies, utilizing critical thinking to solve challenges effectively.
- Demonstrated strong organizational skills by managing logistics and documenting meeting outcomes thoroughly.
- Contributed to a collaborative environment, displaying respect and willingness to assist colleagues.
Store Clerk
QuikTrip
07.2017 - 01.2020
- Enhanced customer satisfaction by delivering prompt, energetic responses in-store and over the phone.
- Created a welcoming shopping environment by maintaining cleanliness and organization throughout the store.
- Boosted product visibility by implementing promotional displays, driving increased in-store sales.
- Maintained accurate inventory through regular checks and timely restocking of merchandise.
- Processed payments efficiently using point-of-sale systems while managing cash effectively.
- Assisted with various projects and volunteered for extra shifts during busy periods.
Education
Software Engineering
Tripleten Coding Bootcamp
Cheyenne, WY04-2026
High School Diploma -
Union High School
Tulsa, OK05-2018
Skills
- Troubleshooting
- IT project management
- Agile methodologies
- System testing
- Network configuration
- Remote support
- Desktop troubleshooting
Technical Skills:
- Operating systems
- Problem-Solving & Critical Thinking
- Excellent Communication (Verbal & Written)
- Team Collaboration & Leadership
- Time Management & Task Prioritization
- Project Management:
Soft Skills:
TRAINING
Critical Thinking, Crucial Conversations, Getting Things Done, Emotional Intelligence 101, and Speaking/Presenting with Confidence.
Languages
English
Native or Bilingual
Timeline
Service Center Analyst II / Trainer
QuikTrip
07.2022 - 06.2025
Project Analyst / Service Center Analyst I
QuikTrip
07.2021 - 07.2022
MedWise Administrative Assistance
MedWise/QuikTrip
01.2020 - 07.2021
Store Clerk
QuikTrip
07.2017 - 01.2020
Software Engineering
Tripleten Coding Bootcamp
High School Diploma -
Union High School