A’laysja Chambers
Cincinnati,OH
Summary
Committed and hardworking with experience in processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable while offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. A punctual and honest employee with a solid background in upscale and fast past environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
5
5
years of professional experience
Work History
Customer Service Clerk/Cashier
Lowes
06.2022 - Current
- Process and apply credit card payments from customers in-store and over the phone
- Provide phone assistance with the location of a product or transfer the call to the appropriate department to assist with the call
- Apply assistance with contacting another store for out-of-stock items
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted over 1000 customers per day.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests. including refunding merchandise online and in-store purchases
Cashier/ Fitting Room Attendant/Merchandise Stock
Discount Fashion Warehouse
02.2021 - 03.2022
- I assist customers to find clothing/apparel in the store
- Assign fitting rooms for customers to try on items, I clean and sanitize the dressing room once the customer leaves the area per COVID regulations and guidelines
- Fold and hang clothing/ items in the designated area
- Collected discarded merchandise, sorted, and returned to display racks.
- Clean the store and make sure no items/clothing is left on the floor or in the fitting room area
- Operate the cashier by checking out merchandise for purchase, using the price scanner for pricing, counting correct change, and processing credit card payments
- Make sure the cash register is clean and well-maintained to provide excellent customer service when checking out.
- Welcomed each customer to the fitting room with a warm smile and kind words.
- Cleaned and maintained fitting rooms regularly.
seasonal warehouse associate
Group sales inc
10.2020 - 12.2020
- Shipping toys and other merchandise to nonprofit customers via UPS and Fed-X
- Items received from order that was place and we had to match items with the appropriate labels
- Make the labels for mailing to be places on the boxes
- Match the bar code with the skids to determine which products would be shipped by which mail carrier
- Load the skids on the appropriate mail truck for pick up
Cashier
Goodies BBQ
03.2019 - 10.2020
- Operating the cash register and tablet to place order, processing order from door dash, grub hub by obtaining cash or credit card purchases
- Stocking/ restocking items that have been sold through the night
- Food preparation, preparing food to be cooked and to be ready for the upcoming shifts
- Sanitizing, cleaning the restrooms, sweeping, and mopping, emptying trash
- Customer service, taking order over the phone and assisting with order completion
- Training to be an assistant manager
- Open and close store inventory
Education
Associate of Science -
Butler Technical College
Cincinnati, OH05.2022
also -
Engineer -
Cincinnati State Technical and Community College
Certificate of Achievement in SERVSAFE as a Food Handler, for both levels 1 and 2. Certificate of Completion for phase 3 of American Sign Language. Received 4 FEMA certificate for course on Introduction to Command System and National Incident Management System from the Emergency Management Institute -
nORTHWEST HIGH SCHOOL, Sinclair College
Skills
- Being able to understand sign language
- Good organization skills and time management
- Eagar and fast learner
- Attention to detail
- Microsoft programs
- Cooperative Attitude
- Credits and Refunds
- Cash Register Operation
- Inventory Stocking
- Feedback Acceptance
- Gift Wrapping
- Product Location
- Upselling Products and Services
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Work Task Prioritization
- Merchandise Packaging
- Sweeping and Mopping
- Billing and Payment Processing
- Smoothie Making
- Check Cashing
- Accounting Softwares
Timeline
Customer Service Clerk/Cashier
Lowes
06.2022 - Current
Cashier/ Fitting Room Attendant/Merchandise Stock
Discount Fashion Warehouse
02.2021 - 03.2022
seasonal warehouse associate
Group sales inc
10.2020 - 12.2020
Cashier
Goodies BBQ
03.2019 - 10.2020
Associate of Science -
Butler Technical College
also -
Engineer -
Cincinnati State Technical and Community College
Certificate of Achievement in SERVSAFE as a Food Handler, for both levels 1 and 2. Certificate of Completion for phase 3 of American Sign Language. Received 4 FEMA certificate for course on Introduction to Command System and National Incident Management System from the Emergency Management Institute -
nORTHWEST HIGH SCHOOL, Sinclair College