Alaythia Solomon
Reading,,Pennsylvania
Summary
Dynamic and results-oriented professional with a proven track record in customer service excellence and problem-solving, honed across roles at Turkey Hill and other leading companies. Skilled in time management and verbal communication, consistently exceeding customer expectations and achieving service goals. Demonstrated ability to lead teams and improve customer loyalty through empathetic, professional interactions.
Knowledgeable Internship with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
2
2
years of professional experience
Work History
Cashier
Turkey Hill
10.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Marketing Services Intern
CUTCO
10.2024 - Current
- Analyzed email campaign data to optimize future outreach efforts for better results.
- Assisted in managing CRM system, ensuring accurate customer data was maintained for effective communication strategies.
- Performed ad-hoc analysis on marketing campaign performance data to provide insights into areas of improvement or success.
- Managed company blog, sharing valuable insights and driving website traffic.
- Coordinated event logistics, resulting in successful trade shows and conferences.
Cashier Team Lead
Taco Bell
07.2023 - 01.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier
Dick's Sporting Goods, Inc
10.2022 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Hostess
Texas Roadhouse
06.2022 - 11.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - Business Marketing / Communications
Albright College
Reading, PA05-2028
High School Diploma -
Chambersburg Area Senior High School
Chambersburg05-2024
Skills
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Customer Service
Timeline
Cashier
Turkey Hill
10.2024 - Current
Marketing Services Intern
CUTCO
10.2024 - Current
Cashier Team Lead
Taco Bell
07.2023 - 01.2024
Cashier
Dick's Sporting Goods, Inc
10.2022 - 11.2023
Hostess
Texas Roadhouse
06.2022 - 11.2022
No Degree - Business Marketing / Communications
Albright College
High School Diploma -
Chambersburg Area Senior High School
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