Alayvia Iglesias
Atlanta,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Linnethia Lounge
02.2021 - 11.2022
- Managed high-volume sections of 25–30 guests per shift in a busy lounge setting, delivering timely and attentive service during peak hours and late nights
- Provided exceptional customer service by greeting guests warmly, taking accurate food and drink orders, and ensuring prompt delivery to maximize satisfaction
- Utilized POS systems to process orders efficiently while recommending and upselling beverages and appetizers to enhance the guest experience
- Handled cash and credit card transactions accurately and responsibly, maintaining full accountability for all payments
- Maintained exceptional cleanliness and organization of dining and lounge areas while strictly adhering to food safety protocols
- Collaborated closely with kitchen and front-of-house team members to ensure smooth service flow and resolve any issues quickly
Restaurant Hostess
Cracker Barrel
01.2023 - 02.2026
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system efficiently, optimizing table turnover and guest flow.
- Collaborated with team members to maintain smooth operations during peak hours.
- Handled customer inquiries and complaints professionally, enhancing guest satisfaction.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
High School Diploma -
Berkmar High School
Lilburn, GA05-2017
No Degree - Practical Nursing
Albany State University
Albany, GA05-2019
No Degree - Business Communication
Gwinnett Technical College
Lawrenceville, GA05-2028
Skills
- Customer Service & Guest Satisfaction
- POS Systems
- Cash & Card Handling
- Food & Beverage Service
- Excellent communication
- High-Volume Multitasking
- Team Collaboration
- Cleanliness & Food Safety Standards
- Guest engagement
- Suggestive selling
- Positive and professional
- Cool under pressure
Timeline
Restaurant Hostess
Cracker Barrel
01.2023 - 02.2026
Server
Linnethia Lounge
02.2021 - 11.2022
High School Diploma -
Berkmar High School
No Degree - Practical Nursing
Albany State University
No Degree - Business Communication
Gwinnett Technical College