Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alayzia Cooks

Hampton

Summary

Knowledgeable office coordinator, effective in handling office tasks. Good with decision-making and multitasking abilities. Familiar with day-to-day scheduling and communications office practices. Offering expertise in managing schedules, updating accounts, and serving client needs. Delivers consistent, reliable support to coworkers and clients. An efficient team member who boosts team productivity and performance. Able to organize documents and maintain files. Strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong a background in documentation. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.


Overview

6
6
years of professional experience

Work History

Human Resources Trainer

Aylo Health
04.2024 - Current
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Collaborated with subject matter experts to ensure accuracy of content presented in courses.
  • Conducted orientations for new employees, providing necessary information on company policies and procedures.
  • Delivered presentations using multimedia tools such as video conferencing technology.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Developed and implemented training programs to improve employee performance.
  • Facilitated group discussions among trainees to encourage knowledge sharing and collaboration.
  • Assisted in the development of HR policies, procedures and processes related to staff development initiatives.
  • Evaluated financial records to detect errors and discrepancies.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Created job aids, manuals and other resources for use by trainers and trainees during sessions.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Reduced processing errors, implemented double-check system for all outgoing payments.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Updated and maintained databases with current information.

Front Desk Receptionist

Aylo Health
09.2022 - Current
  • Handle office calls daily, manage multiple lines, and take messages for supervisor.
  • Maintain records and files in office.
  • Schedule appointments, meetings, and events in master calendar
  • Coordinate all communications between patients and providers.
  • Reduced processing errors, implemented double-check system for all outgoing payments.
  • Build positive relationships with office personnel and patients, improving connections and communication skills.
  • Review documents, files, and records to obtain information for request responses on patient.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Matched purchase orders with invoices and recorded necessary information.

Front Office Medical Assistant

PRIMARY CARE CENTER
05.2021 - 02.2022
  • Handle office calls daily, manage multiple lines, and take messages for supervisor.
  • Coordinate all communications between patients and doctor offices.
  • Medical insurance verification
  • Maintain records and files in office.
  • Schedule appointments, meetings, and events in master calendar
  • Assisted in training new front office staff members.
  • Greeted and checked in patients, collected necessary paperwork, and updated patient information.

Doctor’s Office Assistant

Patricia Glenn M.D.
05.2019 - 05.2021
  • Manage high volumes of data entry for patient information.
  • Coordinate all communications between patients and doctor offices.
  • Implemented medical billing and coding daily.
  • Handle office calls daily, manage multiple lines, and take messages for supervisor.
  • Build positive relationships with office personnel and patients, improving connections and communication skills.
  • Maintain records and files in office.
  • Schedule appointments, meetings, and events in master calendar
  • Review documents, files, and records to obtain information for request responses on patient.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Monitored office supplies inventory and placed orders when necessary.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Interviewed patients to complete case histories and intake forms.
  • Scanned documents into electronic format for easy retrieval.

Education

MASTER’S - OCCUPATIONAL THERAPY

Brenau University
12-2023

B.S - Health Science-Therapeutic Studies

Tennessee State University
05.2019

Skills

  • HR knowledge
  • Expense tracking
  • Data Entry and Review
  • Employee training
  • Data management
  • Customer service
  • Verbal and written communication
  • Documentation and recordkeeping
  • Application administration
  • Team collaboration
  • Microsoft Excel and PowerPoint
  • Accounts payable
  • Account management

Timeline

Human Resources Trainer

Aylo Health
04.2024 - Current

Front Desk Receptionist

Aylo Health
09.2022 - Current

Front Office Medical Assistant

PRIMARY CARE CENTER
05.2021 - 02.2022

Doctor’s Office Assistant

Patricia Glenn M.D.
05.2019 - 05.2021

B.S - Health Science-Therapeutic Studies

Tennessee State University

MASTER’S - OCCUPATIONAL THERAPY

Brenau University

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