Alazar Coetzee
Austin,TX
Summary
Dynamic Operating Partner at Whataburger with a proven track record in financial analysis and leadership development. Successfully implemented business strategies that enhanced revenue and improved operational efficiency. Passionate about regulatory compliance and customer service, fostering a motivated team that consistently delivers exceptional dining experiences.
Overview
5
5
years of professional experience
Work History
Operating Partner
Whatabuger
Austin, TX
05.2022 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented successful business strategies to increase revenue and target new markets.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created schedules and monitored payroll to remain within budget.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Advised management about best practices for implementing successful employee development initiatives.
Manager
Whataburger
San Antonio, TX
09.2020 - 05.2022
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Distributed food to service staff for prompt delivery to customers.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved conflicts among employees in an effective manner.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Education
Some College (No Degree) - Engineering
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Wooster High School
Wooster, OH04-2017
Skills
- Financial analysis
- Business strategy
- Regulatory compliance
- Payroll administration
- Inventory management
- Customer service
- Team building
- Leadership development
References
References available upon request.
Timeline
Operating Partner
Whatabuger
05.2022 - Current
Manager
Whataburger
09.2020 - 05.2022
Some College (No Degree) - Engineering
University of Cincinnati
High School Diploma -
Wooster High School
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