Alazar Sileshi

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Supported needs of 30 person wait staff who attended to specific needs of countless customers daily for casual restaurant with social relevancy and intentionality

• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Used customer insights to develop innovative sales strategies to increase sales.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• 'Managed over 20 customer calls per day.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Informed customers of promotions to increase sales productivity and volume.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies to increase profits.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Supported needs of 30-person wait staff who attended to specific needs of countless customers daily at high paced restaurant with social relevancy and intentionality

• Honoree of the National Honors Society
• Leadership Positions: Ambassador of the Habesha Student Union at the University of Texas at Dallas and Social Chair of the African Student Organization at Collin College.
• Extracurricular Activities: Weightlifting, Basketball & Soccer.
• Relevant Coursework:

- BCIS 2610 Section 006 - Introduction to Computers in Business

- ECON 1100 Section 030 - Principles of Microeconomics

• Elected to Social Chair for African Student Organization in 2020.
• Relevant Coursework:

-BMGT 1341: Business Ethics

- SPCH 1311: Introduction to Speech Communication

- ACCT 2301: Principles of Financial Acctounting