Alazhia Mobley
Louisville,KY
Summary
Quick learner that is responsible and a great team leader. A business student that is interested in Law and wants to be an attorney. Smart and a great role model.
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Twin Peaks
03.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new waitstaff on menu knowledge, service standards, and restaurant protocols.
- Managed multiple tables efficiently, prioritizing tasks to maintain high service levels during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Checked guests' identification before serving alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
Package handler (unload specifically)
Ups
01.2022 - 09.2024
- Recognized my supervisor for excellent work and fast pace
- Able to move around and work in different areas
- Working safely in hazardous and heavy lifting work zones
- Sorted and organized packages efficiently for timely dispatch to various destinations.
- Conducted quality checks on packages to maintain high standards of service and accuracy.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
Manufacturer / replacement operator
General Electric Appliances
12.2020 - 10.2021
- Recognized by ABL and team leads
- Complimented for quality of productions
- Fast pace of work
- Operated production machinery to ensure efficient assembly of appliances.
- Conducted quality inspections to maintain product standards and reduce defects.
- Trained new team members on safety protocols and equipment operation.
- Monitored inventory levels to ensure timely availability of materials for production runs.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Reduced machine downtime with proactive maintenance and timely repairs.
Crew Member
White Castle
01.2019 - 12.2020
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards.
- Collaborated with team members to maintain cleanliness and organization throughout the restaurant.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
McDonald's
06.2017 - 01.2019
- Team Lead and kept staff in order
- Trained new crew members on food preparation procedures and customer service protocols.
- Resolved customer complaints swiftly, maintaining positive dining experiences and loyalty.
- Worked front counter, drive-thru and other areas.
- Maintained accurate cash handling practices, balancing registers at end of shifts consistently.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Education
High School -
Marion C. Moore High School
05.2020
Skills
- Microsoft Suite, including Excel
- Financial knowledge
- Proficient in G-Suite
- Experienced in data entry
- Strong information recall
- Created engaging learning material for young readers
- Customer engagement
- Quality assurance
- Analytical problem-solving
- Guest engagement
- Effective time management
- High-level client support
- Clear and concise communication
- Hospitality services
Timeline
Restaurant Waiter
Twin Peaks
03.2024 - Current
Package handler (unload specifically)
Ups
01.2022 - 09.2024
Manufacturer / replacement operator
General Electric Appliances
12.2020 - 10.2021
Crew Member
White Castle
01.2019 - 12.2020
Crew Member
McDonald's
06.2017 - 01.2019
High School -
Marion C. Moore High School