Alessandro Alba
Plano,TX
Summary
Dependable technician with 10+ years experience in repairing and maintaining diverse mechanical and electrical components and systems. Good troubleshooting and planning abilities with great work ethic. Detail-oriented, organized team player, willing to take on added responsibilities to achieve company goals.
Overview
13
13
years of professional experience
Work History
HVAC Technician
Milestone Electric
01.2021 - 01.2024
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Performed comprehensive preventative maintenance on HVAC equipment, prolonging their lifespan.
- Served as a mentor to junior technicians, providing guidance on troubleshooting and repairing equipment.
- Participated in team meetings to discuss challenges encountered, and strategies for overcoming any obstacles.
Oil Field Service Technician
Cosasco
11.2018 - 12.2019
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and addressing concerns promptly.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Lead General Service Technician
Big O Tires
02.2014 - 11.2018
- Improved vehicle performance by conducting comprehensive inspections and diagnosing issues accurately.
- Reduced downtime for clients'' vehicles by coordinating with team members to ensure swift completion of maintenance tasks.
- Ensured safety standards compliance through meticulous attention to detail while performing all repairs and installations.
- Assisted in training new technicians, sharing knowledge of best practices and fostering a supportive team atmosphere.
CSR - Customer Service Representative
Ansafone Call Center
Santa Ana, CA
03.2012 - 02.2014
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Automotive Alignment Specialist
Fladeboe Honda
01.2011 - 02.2012
- Improved customer satisfaction by providing accurate wheel alignments and suspension repairs in a timely manner.
- Enhanced workshop efficiency by maintaining tools and equipment essential for automotive alignment tasks.
- Reduced tire wear and improved vehicle handling for clients through precise alignment corrections.
- Collaborated with service advisors to ensure clear communication of alignment issues and repair recommendations.
Education
General Studies
Saddleback High School
Santa Ana, CA06.2004
Skills
- Equipment Repair
- Customer Service
- Mechanical Knowledge
- 10 Key Typing
- Computer Literacy
- Diagnostic Techniques
- Ticket Writing
- Phone Etiquette
- Alignments Experience
- Electrical Kowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HVAC Technician
Milestone Electric
01.2021 - 01.2024
Oil Field Service Technician
Cosasco
11.2018 - 12.2019
Lead General Service Technician
Big O Tires
02.2014 - 11.2018
CSR - Customer Service Representative
Ansafone Call Center
03.2012 - 02.2014
Automotive Alignment Specialist
Fladeboe Honda
01.2011 - 02.2012
General Studies
Saddleback High School
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