Alba Arias
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
NYU Langone Health
03.2018 - Current
- Answer phones and greet visitors
- Schedule appointments and maintain calendars
- Schedule and coordinate staff and other meetings
- Collate and distribute mail
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Write and edit documents from letters to reports and instructional documents
- Create and maintain filing systems, both electronic and physical
- Manage accounts and perform bookkeeping
- Managed payroll
- Supported and trained staff
- Supervised office staff
- Communicated with clients
- Maintained and supervised office operations
- Processed deposits and collections on a daily basis
- Maintained office efficiency by organizing operations and procedures
- Processed daily transactions
- Maintained office supply inventory
- Fulfilled clerical activities.
Medical Receptionist
NYU Langone Health
01.2017 - 02.2018
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
Patient Coordinator
NYU Langone Health
02.2015 - 02.2017
- Operate telephone switchboards dial or press buttons to make connections
- Respond to directory assistance enquiries by locating the appropriate department, individual or service
- Proactively answer calls in a courteous and professional manner
- Handle patient information requests
- Perform on-call schedule directory look up (AMiON)
- Respond to all clinical and non-clinical emergencies (Trauma Level 1 & 2, RRT, CPA, Stroke, STEMI, Surgical Airway, Fire Safety Alert, Infant Pediatric Security Alert, Immediate Evacuation, Active Shooter, etc
- Monitor the New York City Hospital Radio for major response notifications and relay the reported incident to the EM+ER team and AOC
- Ability to receive and effectively execute instructions from EM+ER, Charge Nurse, Hospital Administrator On-Call
- Maintain the switchboard department directory database
- Initiate and manage daily clinical emergency roll call
- SWN/On solve daily roll call
- Ensure all the Call Center hardware and software are operational and proactively addresses any issues to Manager and/or escalate to the vendor
- Always follow established protocols and procedures
- Demonstrate alertness and adaptability in a rapid changing environment with an always I can-do attitude.
Medical Receptionist
Maria Tulpan MD
07.2014 - 01.2015
Medical Receptionist
Williamsburg Medical Imaging
12.2010 - 06.2014
Education
Associate of Business Administration - Business Administration And Management
La Guardia Community College
Queens, NY06.2014
Skills
- Insurance verification
- Computer skills
- Medical office experience
- Epic
- Medical terminology
- Medical receptionist
- HIPAA
- Medical records
- Windows
- Medical Scheduling
- EMR Systems
- Patient Care
- Hospital Experience
- Contract Administration
- Expense Reporting
- Administrative Support
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
NYU Langone Health
03.2018 - Current
Medical Receptionist
NYU Langone Health
01.2017 - 02.2018
Patient Coordinator
NYU Langone Health
02.2015 - 02.2017
Medical Receptionist
Maria Tulpan MD
07.2014 - 01.2015
Medical Receptionist
Williamsburg Medical Imaging
12.2010 - 06.2014
Associate of Business Administration - Business Administration And Management
La Guardia Community College