ALBA ARROYO
Fort Lee,NJ
Summary
Experienced professional with a proven track record of managing multiple projects simultaneously. Confident communicator and public speaker, with a strong sense of responsibility and leadership. Skilled in account management, facilitating seamless communication between customers, sales teams, and internal departments. Able to thrive in fast-paced environments and meet tight deadlines with urgency.
Overview
32
32
years of professional experience
Work History
Petcare Marketing Operations
Zoetis
3 2021 - Current
- Responsible for ongoing budget management and analysis, including monthly tracking of actual spend, reconciliations, and delivering accurate, timely quarterly forecast projections related to brand budgets, advertising, and promotions (A&P) budgets and forecasts for the Pain Team and PC VHT Conference Team
- Collaborate with cross-functional teams, including finance, and accounting, to align budgetary goals with organizational objectives and strategic initiatives
- Directly manage vendors and marketing suppliers to ensure submission of billing and financial documentation (i.e., Statement of Work, invoices, etc.)
- Manage logistics, communications initiatives (via launches), and literature fulfillment for trade shows, customer meetings, and internal meetings
- Manage ongoing print and promotional item inventory levels; obtain estimates for print and promotional material production and secure approvals from Marketing Managers on quantity, delivery of materials to warehouse and/or direct shipment to sales representatives
- Respond to requests from the field force, customers, and colleagues.
Production Manager / Customer Service Consultant
Taylor Communications
01.2004 - 02.2021
- Balanced monthly ledger to record costs, reconcile spend, and report monthly accruals, ensuring financial accuracy
- Coordinated client budgets, production logistics, and project deadlines to meet client requirements and expectations
- Identified areas of cost overrun and provided innovative ideas to control expenses, resulting in improved profitability
- Partnered with design and marketing agencies to create promotional materials aligned with client objectives
- Managed a team of 5 coordinating the production and distribution of marketing/collateral materials, generating over $3-4 million in revenue annually
- Led client support teams in implementing projects for new accounts, contributing to revenue growth of $5+ million
- Oversaw the transition of e-commerce platforms for existing accounts, ensuring seamless operations and client satisfaction
- Managed up to 20+ projects at various stages simultaneously, ensuring timely delivery and adherence to quality standards
- Acted as a liaison between freelance graphic designers, external vendors, and agencies to ensure production quality, timing, and cost-efficiencies
- Coordinated with department heads to align warehouse activities with production, sales, records control, and purchasing goals
- Maintained open communication with team members to keep them informed of activities impacting project timelines and budgets
- Spearheaded initiatives to promote and implement best practices across the organization, driving continuous improvement.
Office Administrator
RSI Marketing
01.1996 - 11.2003
- Maintained budgets, and managed coordination of project estimates, invoice tracking, and expense reimbursements, ensuring financial accountability and cost control
- Liaison between print vendors and the creative department
- Developed presentations for senior management and assisted with the preparation of Meetings and Special Functions
- Scheduled appointments, meetings, and travel arrangements for supervisors and managers
- Ordered and distributed office supplies, decreasing unnecessary expenditures
- Maintained a tidy area, including sanitizing, organizing, and cleaning the front lobby and office.
Administrative Specialists
United States Marines
01.1992 - 01.1994
- Preparing orders and directives
- Handling correspondence
- Using and maintaining filing systems.
Skills
Budget Management
Project Coordination
Process Improvement
Communication
Strategic Planning
Motivated
Adaptable
Responsible
Strong Work Ethic
Timeline
Production Manager / Customer Service Consultant
Taylor Communications
01.2004 - 02.2021
Office Administrator
RSI Marketing
01.1996 - 11.2003
Administrative Specialists
United States Marines
01.1992 - 01.1994
Petcare Marketing Operations
Zoetis
3 2021 - Current