ALBA CARDOZA

• Partner with operations leaders and managers to support workforce planning, associate relations, and performance management in a high-volume distribution center.

• Serve as a point of contact for associates regarding benefits, leave of absence, attendance, policies, and HR programs.

• Train, coach, and support HR clerks on HR processes, systems, documentation standards, and associate interaction best practices.

• Conduct employee relations support, including issue resolution, documentation guidance, and escalation support in alignment with company policy.

• Manage onboarding and orientation programs, ensuring compliance, engagement, and smooth integration of new hires.

• Maintain accurate personnel records, HRIS data, and reports, ensuring compliance with internal policies and labor regulations.

• Monitor attendance, performance trends, and associate concerns; partner with leadership to recommend corrective or developmental actions.

• Support engagement initiatives and culture-building efforts aligned with operational goals.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Helped train new employees in safe practices and warehouse procedures.
• Responded proactively and positively to rapid change.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Trained staff on operating procedures and company services.