Alba Fabian
Lindenhurst,IL
Summary
Driven by a commitment to excellence, I honed key skills in cleanliness and effective multi-tasking at Culvers, enhancing customer satisfaction and team productivity. My experience includes streamlining operations, reducing staff turnover through comprehensive training, and consistently meeting sales targets, demonstrating both leadership and operational efficiency.
Overview
22
22
years of professional experience
Work History
Sandwich Maker
Picnic Basket
05.2024 - Current
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
- Trained team members to prepare sandwiches and other items according to instructions.
- Restocked and rotated stock in display case to mitigate stock loss.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Assistant Shift Manager
Culvers
03.2003 - 02.2024
- Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.
- Developed strong relationships with customers, leading to increased brand loyalty and repeat business.
- Assisted in conducting interviews for prospective employees, contributing valuable input regarding candidate selection decisions based on individual strengths aligned with company goals.
- Enhanced employee morale and productivity with effective communication and team-building activities.
- Consistently achieved sales targets by motivating staff members to upsell products or services whenever appropriate.
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Streamlined shift operations by effectively delegating tasks and monitoring team performance.
- Evaluated employee performance on an ongoing basis, providing feedback and coaching to foster growth and development within the team.
- Reduced staff turnover by implementing comprehensive training programs for new hires and ongoing development opportunities for existing employees.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
Education
High School Diploma -
Alberto Masferrer
Ahuachapan, El Salvador01.2003
Skills
- Cleanliness
- Effective multi-tasking
- Safe Food Handling
- Cash Handling
- Cash Register Operation
- Temperature Monitoring
- Waste Reduction
- Task Delegation
Timeline
Sandwich Maker
Picnic Basket
05.2024 - Current
Assistant Shift Manager
Culvers
03.2003 - 02.2024
High School Diploma -
Alberto Masferrer
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