Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Alba Fernanda

Alba Fernanda

Orem,U.S.E

Summary

I am quick to learn new things, I love aviation and being on a plane, I can resolve conflicts in a satisfactory way and I know how to handle difficult situations. I love punctuality and I am quite committed and responsible in everything I do. Experienced specialist with a passion for delivering outstanding service. Proactive, customer-orientated professional with over 10 years of experience. Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Experienced in training and mentoring new members of staff. Leadership skills. Confident public speaker with experience of giving presentations and training sessions. Have worked in busy, pressurized environments where high standards are expected. My dedication and passion has been recognized with praise and extra responsibilities.

Overview

5
5
years of professional experience

Work History

Coordinator/Management

Royal Beauty Aesthetics Med Spa
03.2022 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Organization of trainings for nurses, master estheticians, medical assistants and receptionists.
  • Sales.
  • Hiring process.
  • Nurses, Master Estheticians and medical assistants protocols.

Manager

Zao Asian Coffe
01.2020 - 03.2022
  • Managed and oversaw all areas of the restaurant
  • Ensured adherence to company service levels and food quality standards
  • Periodically performed customer satisfaction walks
  • Provided clear direction through delegation and by sharing of information
  • Effectively and professionally dealt with queries arising from service
  • Drafted and enforced service and performance standards to maintain consistent, high-quality service that meets customers' needs
  • Conducted daily staff briefings to provide feedback on work-related issues
  • Helped train new employees
  • Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish
  • Assisted in providing customer satisfaction by providing customers with refunds, gift cards, and vouchers
  • Performed office administration duties such as faxing, copying, printing, and scanning
  • Managed project equipment and collaborated with the project staff in ensuring project budgets and timelines are adhered to
  • Assisted the HR manager with Payroll management, workmen insurance policy renewal, and applicant screening
  • Typed and distributed daily and weekly reports and routine correspondences on the HR manager's behalf
  • Handled customer complaints with empathy and composure
  • Proactively participated in meetings and helped create new practices
  • Answered calls, responded to emails, and spoke with clients face-to-face
  • Processed a range of documentation and entered information into databases
  • Trained, coached, and supervised new staff members
  • Pitched ideas on how to improve performance and efficiency
  • Helped management to identify workflow issues and find solutions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

SECRETARY

Richard's building
01.2021 - 01.2022
  • Assisted the HR manager with Payroll management, workmen insurance policy renewal, and applicant screening
  • Typed and distributed daily and weekly reports and routine correspondences on the HR manager's behalf
  • Handled customer complaints with empathy and composure
  • Proactively participated in meetings and helped create new practices
  • Answered calls, responded to emails, and spoke with clients face-to-face
  • Processed a range of documentation and entered information into databases
  • Trained, coached, and supervised new staff members
  • Pitched ideas on how to improve performance and efficiency
  • Helped management to identify workflow issues and find solutions.

BANK SECRETARY

Imbursa
01.2019 - 07.2020
  • Assisted the HR manager with Payroll management, workmen insurance policy renewal, and applicant screening
  • Typed and distributed daily and weekly reports and routine correspondences on the HR manager's behalf
  • Handled customer complaints with empathy and composure
  • Proactively participated in meetings and helped create new practices
  • Answered calls, responded to emails, and spoke with clients face-to-face
  • Processed a range of documentation and entered information into databases
  • Trained, coached, and supervised new staff members
  • Pitched ideas on how to improve performance and efficiency
  • Helped management to identify workflow issues and find solutions.

Education

English Language Center "ELC" BYU
Provo, Utah
05.2022

AERONAUTICAL TECHNICIAN -

CEFA "Los Condores"
Valencia, Miranda
08.2015

Skills

  • LANGUAGES
  • Spanish Native
  • English Advanced

Additional Information

Teamwork, Problem-Solving, Customer service, Leadership, Public speaking, Handling conflict, Quick to learn new things, responsible, Managed and oversaw all areas of the restaurant, Ensured adherence to company service levels and food quality standards, Periodically performed customer satisfaction walks, Provided clear direction through delegation and by sharing of information, Effectively and professionally dealt with queries arising from service, Drafted and enforced service and performance standards to maintain consistent, high-quality service that meets customers' needs., Conducted daily staff briefings to provide feedback on work-related issues, Helped train new employees, Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish, Assisted in providing customer satisfaction by providing customers with refunds, gift cards and vouchers, Performed office administration duties such as faxing, copying, printing, and scanning, Managed project equipment and collaborated with the project staff in ensuring project budgets and timelines are adhered to, Assisted the HR manager with Payroll management, workmen insurance policy renewal, and applicant screening, Typed and distributed daily and weekly reports and routine correspondences on the HR manager's behalf, Handled customer complaints with empathy and composure., Proactively participated in meetings and helped create new practices., Answered calls, responded to emails, and spoke with clients face-to-face., Processed a range of documentation and entered information into databases., Trained, coached, and supervised new staff members., Pitched ideas on how to improve performance and efficiency., Helped management to identify workflow issues and find solutions.

Timeline

Coordinator/Management

Royal Beauty Aesthetics Med Spa
03.2022 - Current

SECRETARY

Richard's building
01.2021 - 01.2022

Manager

Zao Asian Coffe
01.2020 - 03.2022

BANK SECRETARY

Imbursa
01.2019 - 07.2020

English Language Center "ELC" BYU

AERONAUTICAL TECHNICIAN -

CEFA "Los Condores"

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Alba Fernanda