Summary
Overview
Work History
Education
Skills
Certification
Language
Timeline
Generic

Alba Florento

San Diego,CA

Summary

Bilingual Case Manager with a strong focus on client advocacy and resource management. Conducts thorough assessments and crafts personalized support plans for diverse populations. Committed to enhancing community engagement and facilitating positive client outcomes through effective communication and cultural awareness. Possesses expertise in administrative tasks, including calendar management, email correspondence, travel coordination, and customer service, ensuring a streamlined workflow.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bilingual case manager

12.2023 - 01.2025
  • Facilitate communication between clients and service providers in English and Spanish.
  • Conducted thorough assessments to determine client eligibility for various benefits and services.
  • Advocated for clients with landlords, employers, and government agencies to achieve favorable outcomes.
  • Guided clients in obtaining estimates for home repairs and coordinated necessary assistance.

Stay-at-home Mother

At Home
11.2019 - 12.2023
  • Dedicated to raising two children until they reached school age.
  • Took care of the family budget, kids allowances and monthly accounting tasks.
  • Research and implemented various extracurricular activities for the social and mental development of the kids.
  • Self-motivated, with a strong sense of personal responsibility.

Home Health Aide

Premier Home Health Care
09.2017 - 10.2019
  • Coordinating and providing care that is safe, timely, effective, efficient, equitable, and patient-centered.
  • Assisting patients requiring help with feeding, toileting, and other ADL care.
  • Manage patient's schedules and accompany them to appointments/commitments.
  • Listen to clients, provide companionship, and engage each in light activities.
  • Provide basic medical services that include checking vital signs, like temperature and pulse, administering medication, and changing bandages.

Cashier/Stocker

Supermercado Día
03.2015 - 09.2016
  • Helped customers find specific products, answering questions and offering advice.
  • Processed customer payment quickly and returned exact change and receipts.
  • Answered the phone and transferred calls on a multi-line system.
  • Took inventory or examined merchandise to identify items to be recorded or replenished.
  • Maintain professionalism in front of belligerent customers.

Education

Associate degree - Liberal Arts

Kingsborough Community College
Brooklyn, NY

Skills

  • Computer Skills
  • Customer Service
  • Organization and Time Management
  • Motivational interviewing
  • Ethical practice
  • Multilingual communication
  • Positive attitude

Certification

  • Real Estate License-Ongoing
  • Certified recovery peer advocate (CRPA)
  • Home Health Aide (HHA)
  • Occupational Safety and Health Administration(OSHA)

Language

Spanish Native
English fluent

Timeline

Bilingual case manager

12.2023 - 01.2025

Stay-at-home Mother

At Home
11.2019 - 12.2023

Home Health Aide

Premier Home Health Care
09.2017 - 10.2019

Cashier/Stocker

Supermercado Día
03.2015 - 09.2016

Associate degree - Liberal Arts

Kingsborough Community College

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