Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alba Hernandez Lopez

Santa Fe

Summary

A experienced professional with solid background in managing front-office operations in medical setting. Skilled in patient scheduling, administrative tasks, and maintaining confidentiality. Strong focus on team collaboration and flexible in adapting to changing needs. Reliable in ensuring efficient and smooth workflow, fostering welcoming environment for patients.

Overview

4
4
years of professional experience

Work History

Target

Fulfillment Expert
08.2023 - Current
  • Greeted customers and helped with products, question,selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Properly prep, packs, sorts, and ship products safely, efficiently and effectively to deliver convenience and quality for our guest.
  • Deliver quality and accuracy with each order while meeting timeliness goals.
  • Managed inventory levels and ensured products availability.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Medical Office Receptionist

Christus St. Vincent Urology Clinic
07.2022 - 09.2023
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Registration Representative

Christus St. Vincent Hospital
06.2021 - 07.2022
  • Maintained accurate records by updating patient demographics, insurance, and financial information.
  • Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
  • Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
  • Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.

Education

No Degree - Criminology

Central New Mexico Community College
Albuquerque, NM

High School Diploma -

Santa Fe High School
Santa Fe, NM

Skills

  • Excellent Organization Skill
  • Time Management
  • Problem Solving
  • Verbal/Written Communication
  • Excellent Customer Service
  • Information Verification
  • HIPAA Compliance
  • Patient Scheduling
  • Ability to learn new things rapidly and adapt to new environment
  • Microsoft Office ( Word, PowePoint, Outlook)
  • Epic software proficiency

Languages

Spanish
Professional Working

Timeline

Target

Fulfillment Expert
08.2023 - Current

Medical Office Receptionist

Christus St. Vincent Urology Clinic
07.2022 - 09.2023

Registration Representative

Christus St. Vincent Hospital
06.2021 - 07.2022

No Degree - Criminology

Central New Mexico Community College

High School Diploma -

Santa Fe High School

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Alba Hernandez Lopez