Alba Hidalgo
Providence
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Chillis
08.2023 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender / waitress
Fuego lounge
03.2020 - 09.2022
- Greet and seat customers .Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Residential Counselor
Turning The Corner
08.2019 - 08.2021
- Responsible for providing assistance in daily living tasks, personal care and support, and ensuring the personal safety and welfare of medically and behaviorally challenged individuals in a residential setting while serving as an effective role model
Residential staff
Family Service of Rhode Island
06.2018 - 03.2019
- Responsible for providing assistance in daily living tasks, personal care and support, and ensuring the personal safety and welfare of medically and behaviorally challenged individuals in a residential setting while serving as an effective role model.
Sales Representative
MetroPCS
07.2017 - 03.2018
- Maintaining awareness of all advertisements and promotions executing the daily day-to-day goals and priorities set by the management Upholding the store’s cleanliness standards participating in the processing of new shipments ,Assisting in keeping the stock receiving area and the back stock area organized and clean.Assisting in training, monitoring, and development of new recruits ensuring compliance to safety policy defined by the store management team assisting customers in locating items and answering their queries related to products sold in the store providing information to customers on store’s procedures and policies.
3rd key
Icing By Claire's
08.2016 - 07.2017
- Responsible for opening and closing the store
Cashier/ crew
Chipotle
03.2015 - 03.2016
- Handling operational procedures, assisting cashiers, providing customer service, setting alarms, delivering drops to the bank every night. Was in charge of the store set up and made sure we were up to date on any fixture.
Cashier/Customer Service
PacSun-Pacific Sunwear
10.2014 - 03.2015
- Provide exceptional customer service, would also work back room , stock, work cashier, and organize store throughout the day.
- Accomplishments Taught me how to become more organized, and become better at showcasing my customer service skills.
Transporter
Lifespan
05.2014 - 08.2014
- As a summer time position, transporter moves patients and equipment from one place to another within a hospital or healthcare facility. As a patient transporter, responsibilities include lifting patients on and off their beds for therapy, and moving them from their rooms to treatment areas, also pick up and deliver equipment, supplies, and lab samples to various stations around the hospital. Keeping the patient safe and comfortable during the relocation process is vital to this role.
Education
Undergraduate -
Ccri
Skills
- Microsoft
- Leadership
- Customer Service
- Computer Skills
- Bilingual
- Well Organized
- Fast Learner
- Artist (3 years)
- Serving Experience
- Restaurant Experience
- Host/Hostess
- Bartending
Certification
- CPR Certification
- First Aid Certification
Timeline
Server
Chillis
08.2023 - 04.2025
Bartender / waitress
Fuego lounge
03.2020 - 09.2022
Residential Counselor
Turning The Corner
08.2019 - 08.2021
Residential staff
Family Service of Rhode Island
06.2018 - 03.2019
Sales Representative
MetroPCS
07.2017 - 03.2018
3rd key
Icing By Claire's
08.2016 - 07.2017
Cashier/ crew
Chipotle
03.2015 - 03.2016
Cashier/Customer Service
PacSun-Pacific Sunwear
10.2014 - 03.2015
Transporter
Lifespan
05.2014 - 08.2014
Undergraduate -
Ccri
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