Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Timeline
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ALBA LEIVA

Miami,FL

Summary

Strategic, results-oriented retail executive with 14+ years of multi-unit leadership across high-volume store operations. Proven success managing over $60M in annual revenue, leading area training, executing company-wide initiatives, and driving performance through a people-first culture. Recognized for developing top-tier leaders, improving audit scores, and building strong partnerships across loss prevention, merchandising, and HR teams. Fluent in English and Spanish, with deep expertise in driving customer experience, compliance, and profitability.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Flagship Store Manager | Acting Area Manager | Market Trainer

TOTAL WINE & MORE
Miami, FL
01.2017 - Current
  • Led operations for a $20M+ flagship store, while supporting area-wide training, audits, and new manager onboarding.
  • Acted as Area Manager for South Florida market, supporting up to 6 stores during leadership transitions.
  • Conducted consistent store audits focused on compliance, operational standards, and visual merchandising.
  • Partnered with Area Loss Prevention to improve audit readiness, resulting in a 10% shrink reduction year-over-year.
  • Trained and mentored multiple Store Managers and Assistant Managers, resulting in 8 internal promotions to leadership roles.
  • Oversaw event execution and sales performance across the area, driving alignment with corporate promotional strategies.
  • Increased customer satisfaction scores by 20% through guest-centric training and daily touchpoint coaching.
  • Supported regional initiatives including new store openings, inventory walkthroughs, and holiday readiness planning.

Store Manager / Assistant Manager / Home Service Experienced Assistant Manager (HSEAM)

BEST BUY
Miami, FL
01.2008 - 12.2016
  • Managed a $60M+ flagship Best Buy box, overseeing all operational disciplines, P&L, service, and inventory accuracy.
  • Led 50+ team members, improving sales performance by 12% quarterly through coaching and metrics-based leadership.
  • As HSEAM, directed a market-wide field team of 30+ technicians delivering in-home services across Miami.
  • Developed and executed market training sessions for new service leaders and technician onboarding.
  • Contributed to an 8% market share increase by improving technician close rates and field performance.
  • Partnered with Loss Prevention on store-level audits and security device implementation to reduce theft.
  • Supported cross-functional initiatives including seasonal floor transitions, VIP client activations, and store recovery.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL

Skills

  • District & Area Leadership
  • Multi-Unit Operational Oversight
  • Talent Development & Succession Planning
  • KPI Monitoring & Goal Execution
  • Store Audit Excellence & SOP Compliance
  • P&L & Payroll Management
  • Cycle Counts & Physical Inventory
  • Shrink Reduction & LP Partnerships
  • Market Training & Field Coaching
  • Community Events & Sales Activation
  • Bilingual: English & Spanish

Certification

  • Certified Retail Management Professional
  • First Aid & CPR Certified
  • Loss Prevention Qualified (LPQ)
  • ServSafe Manager Certification
  • OSHA 10-Hour General Industry Certification
  • Workplace Harassment & DEI Training Completion
  • Inventory Management Systems Training
  • Microsoft Office Suite & POS Systems Certified

Affiliations

COMMUNITY & VOLUNTEER ENGAGEMENT

Demonstrating Leadership, Empathy, and Service

• 🏆 #1 Performing Store for St. Jude Children’s Research Hospital – Best Buy

Spearheaded company-wide fundraising campaigns, helping our store achieve the highest donations in the region, aligning team purpose with corporate social responsibility.

• 🌈 Pride Month & DEI Community Activations

Organized and led Pride celebrations including themed events, vendor partnerships, and team engagement campaigns to champion inclusivity and support the LGBTQ+ community.

• 🫶 Volunteer with “Sharing is Caring” – Local Nonprofit

Actively participated in community outreach initiatives supporting families in need through food drives, school supply distributions, and holiday giving programs in collaboration with Sharing is Caring.

⸻

Accomplishments

🔹 AWARDS & RECOGNITION

Recognized for Excellence, Impact, and Leadership

• 🌟 Voice of the Employee Excellence Award – Best Buy

Earned district-wide recognition for creating one of the highest-rated employee experience cultures, based on internal engagement surveys and retention data.

• 🥇 Top Sales Growth Performance Award – Best Buy & Total Wine

Drove double-digit comp sales growth year over year by building a performance-driven and people-first culture.

• 🏅 District Trainer of the Quarter

Selected to lead market-level onboarding and new store training due to consistently high performance and coaching success rates.

• 📉 Shrink Reduction Champion – Total Wine

Recognized by Regional LP for leading store-level compliance and reducing shrink by 10% through audit readiness, cycle counts, and staff accountability.

Timeline

Flagship Store Manager | Acting Area Manager | Market Trainer

TOTAL WINE & MORE
01.2017 - Current

Store Manager / Assistant Manager / Home Service Experienced Assistant Manager (HSEAM)

BEST BUY
01.2008 - 12.2016

Associate of Arts - Business Administration

Miami Dade College

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