Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alba Melgar

Coachella,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

16
16
years of professional experience

Work History

Harvesting

Tudor Ranch
05.2024 - 06.2024
  • Reduced crop loss during harvesting season by implementing proper driving techniques and following safety protocols.
  • Maximized grape yield through efficient and organized management of harvesting tasks.
  • Enhanced grape-picking efficiency by implementing proper harvesting techniques and methods.
  • Optimized harvesting processes, ensuring timely collection of produce without compromising quality or yield quantities.

Certified Teacher Assistant

Tot Stop Pre-school
10.2023 - 06.2024
  • Established strong relationships with parents through effective communication about their child''s academic progress and behavioral concerns.
  • Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
  • Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.
  • Enhanced student comprehension by utilizing visual aids, real-world examples, and hands-on activities.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.

Front Desk Medical Receptionist

Foothills Physiological Services
05.2021 - 11.2021
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Completed clerical duties and tasks for clinic administration.

Payroll Assistant

Esparza Interprices
11.2017 - 01.2020
  • Verified timekeeping records and handled any discrepancies with employees.
  • Processed new hire paperwork and documents.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Streamlined payroll processing by implementing efficient data entry and verification techniques.
  • Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
  • Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
  • Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
  • Reduced errors in payroll calculations through thorough review and reconciliation procedures.
  • Generated reports to track employee time and attendance.
  • Audited timesheets and payroll records for accuracy.
  • Processed timecards and payroll data for team of employees.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Tracked employee vacation, sick and personal time.

Front Desk Receptionist

America's Best Contact and Eyeglasses Optical
01.2019 - 07.2019
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.

Front Desk Representative

Desert Breezes Resort
01.2013 - 11.2017
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
  • Played a key role in upholding hotel brand standards by consistently providing top-notch service at the front desk area.
  • Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
  • Facilitated seamless communication between various departments within the hotel by promptly relaying pertinent information about guest needs or special requests.
  • Monitored inventory levels of office supplies, maintaining adequate stock without excess expenditure.
  • Planned coverage needs and organized services to support incoming special events.
  • Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
  • Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
  • Assisted in maintaining a high standard of cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Monitored staff performance and provided feedback and guidance.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.

Agricultural Field Worker

Esparza Interprices
07.2008 - 04.2012
  • Weeded vegetable and herb gardens to provide healthy environment for plant growth.
  • Maintained open communication with farm supervisors regarding progress updates and any challenges faced during daily operations.
  • Contributed to a positive work environment by demonstrating a strong work ethic, effective communication skills, and a willingness to learn from new experiences while working as an Agricultural Field Worker.
  • Assisted with post-harvest activities such as processing, packing, storing, or transporting produce while ensuring quality standards were upheld consistently throughout the supply chain process.
  • Adapted quickly to changing weather conditions or unforeseen circumstances that impacted daily tasks or overall crop success rates within the growing season.
  • Increased efficiency in field work by utilizing specialized equipment and machinery for planting, cultivating, and harvesting crops.
  • Contributed to a safe working environment by adhering to established safety protocols and participating in regular training sessions.
  • Used effective weed control methods, promoting plant growth.
  • Provided essential support during harvest season by operating machinery and manually collecting crops when needed.
  • Maintained proper care of farm tools, equipment, and facilities to ensure longevity and minimize downtime due to repairs or replacements.

Education

No Degree - Peace Officer Training

College of The Desert
Palm Desert, CA
05-2024

Skills

  • Manage harvesting
  • Specimen harvesting
  • Harvesting Equipment
  • Harvesting
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Fluent Bilingualism
  • Sanish translation
  • Payment Processing
  • Service Recommendations
  • Computer Skills
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Harvesting

Tudor Ranch
05.2024 - 06.2024

Certified Teacher Assistant

Tot Stop Pre-school
10.2023 - 06.2024

Front Desk Medical Receptionist

Foothills Physiological Services
05.2021 - 11.2021

Front Desk Receptionist

America's Best Contact and Eyeglasses Optical
01.2019 - 07.2019

Payroll Assistant

Esparza Interprices
11.2017 - 01.2020

Front Desk Representative

Desert Breezes Resort
01.2013 - 11.2017

Agricultural Field Worker

Esparza Interprices
07.2008 - 04.2012

No Degree - Peace Officer Training

College of The Desert

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Alba Melgar