Alba Molina
Burleson
Summary
With a proven track record at Bank of America, I excel in client relationship management and critical thinking, significantly exceeding sales metrics. Expert in staff training and mentoring, I bring a blend of excellent customer service and bilingual communication skills, driving team efficiency and compliance.
Overview
26
26
years of professional experience
Work History
Senior Banker
Bank of America
02.2007 - Current
- Completed Leadership Skills Program to work as a leader as a back up to the Financial Center Manager.
- Manage and escalate client interactions by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Collaborate with clients to maintain relationships and provide customers with thorough support and guidance.
- Exceeded sales metrics on a consistent basis.
- Discuss financial options with clients and provided informed suggestions, including working closely with FC partners.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Teller Operations Specialist
Bank of America
12.2003 - 02.2007
- Maintained operational control over all aspects of a detached drive thru.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
Teller Supervisor
Members Credit Union
01.2001 - 12.2003
- Created schedules to meet peak times and client need.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Teller Supervisor
Texas Bank
03.1999 - 01.2001
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix, AZ05-2014
Skills
- Leadership skills
- Client relationship management
- Critical thinking
- Staff training and mentoring
- Excellent customer service
- Teamwork and collaboration
- Multitasking abilities
- Relationship management
- Time management efficiency
- Self motivation
- Proficient communicator
Timeline
Senior Banker
Bank of America
02.2007 - Current
Teller Operations Specialist
Bank of America
12.2003 - 02.2007
Teller Supervisor
Members Credit Union
01.2001 - 12.2003
Teller Supervisor
Texas Bank
03.1999 - 01.2001
Bachelor of Science - Human Resources Management
University of Phoenix