Alba Molina
Burleson
Summary
With a proven track record at Bank of America, I excel in client relationship management and critical thinking, significantly exceeding sales metrics. Expert in staff training and mentoring, I bring a blend of excellent customer service and bilingual communication skills, driving team efficiency and compliance.
Overview
26
26
years of professional experience
Work History
Senior Banker
Bank of America
Fort Worth, TX
02.2007 - Current
- Completed Leadership Skills Program to work as a leader as a back up to the Financial Center Manager.
- Manage and escalate client interactions by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Collaborate with clients to maintain relationships and provide customers with thorough support and guidance.
- Exceeded sales metrics on a consistent basis.
- Discuss financial options with clients and provided informed suggestions, including working closely with FC partners.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Teller Operations Specialist
Bank of America
Cleburne, TX
12.2003 - 02.2007
- Maintained operational control over all aspects of a detached drive thru.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
Teller Supervisor
Members Credit Union
Cleburne, TX
01.2001 - 12.2003
- Created schedules to meet peak times and client need.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Teller Supervisor
Texas Bank
Cleburne, TX
03.1999 - 01.2001
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix, AZ05-2014
Skills
- Leadership skills
- Client relationship management
- Critical thinking
- Staff training and mentoring
- Excellent customer service
- Teamwork and collaboration
- Multitasking abilities
- Relationship management
- Time management efficiency
- Self motivation
- Proficient communicator
Timeline
Senior Banker
Bank of America
02.2007 - Current
Teller Operations Specialist
Bank of America
12.2003 - 02.2007
Teller Supervisor
Members Credit Union
01.2001 - 12.2003
Teller Supervisor
Texas Bank
03.1999 - 01.2001
Bachelor of Science - Human Resources Management
University of Phoenix