Dedicated Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Hi, I’m
ALBA MONCADA
Humble,Tx
Summary
Overview
14
years of professional experience
Work History
ADVENIR LIVINGHUMBLE, TX
LEASING MANAGER
03.2017 - Current
Job overview
- Managed all steps of the leasing process from initial inquiry to lease execution
- Maintained a 34% closing ratio to ensure the property's occupancy was at the budgeted occupancy.
- Updated weekly traffic and prospect detail reports and submit to upper management
- Performed market analysis and research on competition to remain competitive with pricing
- Assist residents with day-to-day concerns and questions
- Accepted package deliveries
- Walked apartment and model apartments
- Answer high volume of calls and scheduled tours
- Organize files and regular office duties
FIRST LAKE PROPERTIESMETAIRIE, LA
ASSISTANT PROPERTY MANAGER
12.2013 - 12.2016
Job overview
- Greet prospective tenants when they arrive and introduce them to the types of units available
- Execute leases with new and returning tenants and respond to questions and complaints in a timely manner
- Contact tenants to collect overdue rent or to discuss other issues that require immediate attention
- Manage the maintenance and custodial staff of the property
- Developed and executed a plan to achieve and maintain 95% or better rate of occupancy
- Followed up on delinquent tenants and coordinated collection procedures
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
THE LYND COMPANYHOUSTON, TX
LEASING CONSULTANT
03.2008 - 11.2013
Job overview
- Assisted with resident retention activities
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Responded to requests and scheduled appointments for property showings
- Greeted clients, showed apartments, and prepared leases
- Distributed and followed up on tenant renewal notices
Education
North Shore Senior High SchoolHouston, TX
High School Diploma
05.2005
University Overview
Houston Community CollegeHouston, TX
Some College (No Degree) from Business Administration And Management
University Overview
Skills
- Closing skills
- Client relationships
- Prospecting skills
- Negotiation
- Self-confidence
- Meeting sales goals
- Microsoft Word & Excel
- Fair Housing Laws Knowledge
- Leasing Reports
- Vacancy Marketing
- Yardi, Entrata, Onesite
- Performance Optimization Strategies
Languages
Spanish
Native or Bilingual
Timeline
LEASING MANAGER
ADVENIR LIVING
03.2017 - Current
ASSISTANT PROPERTY MANAGER
FIRST LAKE PROPERTIES
12.2013 - 12.2016
LEASING CONSULTANT
THE LYND COMPANY
03.2008 - 11.2013
North Shore Senior High School
High School Diploma
Houston Community College
Some College (No Degree) from Business Administration And Management
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