Alba Montoya
Sullivan,ME
Summary
Successful at keeping dietary operations running smoothly, maintaining costs and improving menu offerings. Bringing expertise in food safety, good communication skills and an adaptable approach to solving routine and complex issues. Hardworking Dietary Manager knowledgeable about running high-quality department for Nursing facilities. Adept at ordering food, planning menus and training team members. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dietary Manager
Regency Nursing & Rehabilitation Centers
03.2021 - Current
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Monitored production to check safety, standardized production and appropriate portioning.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- 'Managed over 50 customer calls per day.
Hotel Front Desk Clerk
Quality Inn Hotel
03.2017 - 01.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Monitored hotel's budget and financial records.
- Enforced policies and procedures to increase efficiency.
- Implemented marketing and promotional initiatives to increase occupancy.
- Monitored staff performance and provided feedback and guidance.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
Front Desk Clerk
Holiday Inn Express Hotel Suites
01.2014 - 02.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
Certificate of Completion - Dietary Management
Blinn College
Brenham, TX04.2023
Skills
- Supply Ordering and Management
- Meal Development
- Inventory Management Software
- Schedule Crew Members
- Staff Monitoring
- Department Oversight
- Anticipating Problems
- Managing Deliveries
- Calm and Pleasant Demeanor
- Reading Comprehension
- Menu Planning Abilities
- Food Inventories
- Health Code Requirements
- Cooking Procedures
- Teamwork and Collaboration
- Employee Performance Evaluations
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Dietary Manager
Regency Nursing & Rehabilitation Centers
03.2021 - Current
Hotel Front Desk Clerk
Quality Inn Hotel
03.2017 - 01.2021
Front Desk Clerk
Holiday Inn Express Hotel Suites
01.2014 - 02.2017
Certificate of Completion - Dietary Management
Blinn College
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