ALBA N. BOVAY
Pearland,TX
Summary
With over a decade of experience in healthcare administration, I have effectively led daily operations for various clinics, managing budgets up to $4M and achieving significant cost reductions. My roles have included enhancing patient satisfaction and new patient growth metrics, while maintaining low employee turnover through training and mentoring initiatives. I possess a strong background in human capital management, revenue cycle oversight, and compliance. I have successfully implemented processes that improved operational efficiency and staff management in both outpatient and specialty practices. My diverse experience across disciplines equips me with a unique perspective to drive organizational success and enhance the quality of care provided to patients.
Overview
16
16
years of professional experience
Work History
Practice Manager
UTMB
Galveston, TX
05.2023 - Current
- Oversee daily operations of two OB/GYN and Pediatric clinics to include personnel management, finance & account management, and patient care initiatives to improve efficiency and patient satisfaction
- Efficiently manage a budget of ~$4M
- Reduced operating expenses by 7.8% in FY24
- Maintained employee turnover under 5%, through training and mentoring initiatives
- Exceeded the institution’s KPIs related to patient access, new patient growth, and patient satisfaction
Administrative Coordinator - RWSP
UTMB
Galveston, TX
06.2022 - 05.2023
- Assistant to the department administrator
- Acted as proxy to department administrator for tasks regarding budgeting, purchasing, personnel, facilities and operations
- Reviewed human capital management functions for the Regional Women’s and Pediatrics department which includes 12 clinics and ~ 250 employees
- Assisted with new mid-level provider appointments/reappointments for the department
- Supported clinic leadership with departmental processes (HCM, PeopleSoft, Kronos, etc)
Practice Manager
Southeast Cardiovascular Associates
Pearland, TX
09.2020 - 09.2021
- Managed daily business operations of a cardiology practice of six physicians
- Served as HR point of contact for 10 direct reports
- Managed the revenue cycle with an emphasis on Accounts Receivables and implemented new processes to increase collections and decrease AR days
- Responsible for physician credentialing
Center Administrator
Behavioral Innovations
Friendswood, TX
08.2019 - 04.2020
- Successfully acted as project manager for a de novo ABA therapy center for children
- Collaborated with the build team and design team, purchased all necessary supplies, and set up all vendors (HVAC, janitorial, IT, maintenance, alarm service, etc.)
- Exceeded budget expectations for growth of more than one client per month
- Responsible for the efficiency and success of nine direct reports/ABA therapists
- Served as administrator for the center
- Acting as primary contact for employee relations: coach, hire, and manage employee benefits and payroll
Practice Manager
UTMB
Pearland, TX
10.2016 - 09.2018
- Oversaw and managed daily business operations for OBGYN/Pediatric practice with 7 mid-level providers
- Served as a HR point of contact for clinic staff
- Managed the clinic’s budget
- Maintained provider clinic schedules/templates
- Supervised eight direct reports
- Maintained and achieved yearly environmental and clinical state compliance for the clinic
Medical Office Manager
Dean Smith, MD
Houston, TX
08.2011 - 10.2016
- Oversaw and managed daily business operations of the practice including clinic/surgery schedule, patient care, customer service support, physician relations, personnel, supply purchasing and inventory and IT
- Served as a HR point of contact for clinic personnel (hire, train, and manage employee benefits)
- Implemented new healthcare programs such as PQRS and Meaningful Use and maintained compliance
- Managed clinic the clinic’s revenue cycle
- Maintained physician and practice compliance for special programs such as MH Clinical Integration and ACO, and other government programs
- Managed physician credentialing
Admissions Coordinator
The Forum - Five Star
Houston, TX
03.2009 - 08.2011
- Developed new and maintained networking relationships with referral sources, i.e
- Hospitals, home health agencies, physicians, and other competitors
- Successfully maintained a skilled nursing daily census of above 92% occupancy
- Scheduled and conducted retirement facility tours and potential resident meetings
- Created new marketing material for the skilled nursing center
- Monitored, prepared and presented multiple business-critical reports
Education
MBA -
University of Houston Victoria
05.2023
Bachelor of Business Administration - Marketing
University of Houston Downtown
01.2008
Skills
- Bilingual (English/Spanish)
- Proficient with Microsoft Office Applications
- Epic Systems
- Operations Management
- Budget Development
- Budget Management
- Personnel Management
- Human Resources Management
- Staff Training and Development
- Employee Recruitment and Hiring
Languages
Spanish
Native/ Bilingual
Timeline
Practice Manager
UTMB
05.2023 - Current
Administrative Coordinator - RWSP
UTMB
06.2022 - 05.2023
Practice Manager
Southeast Cardiovascular Associates
09.2020 - 09.2021
Center Administrator
Behavioral Innovations
08.2019 - 04.2020
Practice Manager
UTMB
10.2016 - 09.2018
Medical Office Manager
Dean Smith, MD
08.2011 - 10.2016
Admissions Coordinator
The Forum - Five Star
03.2009 - 08.2011
MBA -
University of Houston Victoria
Bachelor of Business Administration - Marketing
University of Houston Downtown