Alba Ruiz

My current role is a bit different than any role I have been in before, I was given an outline of what the role objective was and I was given the freedom in creating the role on how I wanted it to look like. In my current role, I meet with families who's primary language is not English in hopes of bringing the no show rates down in our clinic. I assist these families in providing resources such as transportation information, food, clothing, questions regarding appointments or ior if they need to cancel / reschedule. The key in this position is to relationships with these families so that they feel comfortable enough to reach out if they are in need of resources. I collaborate with our social work team to help families fill out applications for WIC, SNAP, rent assistance, etc.

• Conducted patient assessments, identifying needs and facilitating appropriate referrals to specialists.
• Led quality improvement initiatives, resulting in enhanced care delivery processes across departments.

• Help with intake referrals, assist with previewing charts to make sure the patient is coming to the clinic for the correct reason
• Room patients and go over Medications, Allergies, Take Vitals and update their social documentation
• Assist with sending out release of information forms
• Reaching out to clinics and school to request records
• Assist in sending referrals
• Replying to families through MyChart or phone with anything they have questions on
• Stocking rooms and making sure all equipment is suitable for the providers to use
• Maintain the emergency medications for the clinic to make sure they are up to date
• Actively participate in my roll as a safety coordinator

• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Prepared treatment rooms for patient examinations.
• Explained treatment procedures and physicians' instructions.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Handled general office duties to support administrative staff during peak hours.
• Cleaned and sterilized instruments and disposed of contaminated supplies.
• Assisted in helping create casts and splints under the supervision of the doctors

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Administered injections, medications and treatments as directed by the physician.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Organized patient charts before each day's clinic sessions began.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

• Greeted customers and identified their needs.
• Provided information about products and services available to customers.
• Processed customer orders accurately and efficiently.
• Resolved customer inquiries in a timely manner.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.
• Suggested product solutions based on individual customer needs.
• Answered phone calls from customers promptly and courteously.