Summary
Overview
Work History
Skills
Timeline
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Alba Santiago

Hollywood,FL

Summary

Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.

Dependable with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Independent Contractor

Papa Inc
Miami, FL
06.2020 - 02.2024
  • Maintained relationships with existing customers while seeking new ones.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Provide social support. Two adults who are either retired or caretakers themselves or someone in their household. This position does not require you to have a medical background, so we are not home health aids. We simply provide companionship to clients who have requested a particular service. I personally provide services with transportation, medical appointments, senior population. Activities and pharmacy pickups. I'm very familiar with their insurance policies and all the services that the policy offers. So I'm able. To in turn. Offer these services to the clients. I worked this position as an independent contractor, so I'm able to make my own schedule 24 hours a day, seven days a week. I also conduct virtual calls as follow-ups with my clients who are located over the United States. Inspiration.

Customer Service Manager.

Interstate moving and relocation group.
Boca Raton, FL
10.2015 - 12.2023
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Built successful partnerships with other businesses in related industries.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Resolved customer inquiries promptly via phone or email communication channels.
  • Negotiated contracts with vendors for services and supplies.
  • Built rapport with 65 different carriers across the USA to get moved assigned. What consumers do the process from start to finish, acting as the intermediary between the moving company. Resolves issues with consumers and this escalated issues of all types. Remains in contact with consumer onto goods were delivered.

Skills

  • Workload Management
  • Deadline Adherence
  • Client Relationship Building
  • Records Coordination
  • Customer Support

Timeline

Independent Contractor

Papa Inc
06.2020 - 02.2024

Customer Service Manager.

Interstate moving and relocation group.
10.2015 - 12.2023

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Alba Santiago