Alba Torres

• Enhanced readability of bulletins by meticulously editing and proofreading content.
• Streamlined the editorial process for efficient production and timely distribution of bulletins.
• Submitted final version of bulletin to printer for production process.

• Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
• Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
• Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
• Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.

Unemployed.

• Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
• Streamlined payroll processes by implementing efficient software and automation tools.
• Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
• Enhanced financial accuracy by implementing effective accounts payable processes and controls.
• Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.
• Contributed to branch sales goals by effectively cross-selling credit union products and services.
• Processed account transactions accurately, ensuring proper documentation and timely processing.

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
• Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
• Boosted branch sales with proactive product recommendations based on customer needs.
• Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.