Alba Torres

• Greeted and welcomed guests, providing exceptional first impressions.
• Explained menu options and made recommendations to enhance guest experience.
• Managed guest seating arrangements and accommodated special requests efficiently.
• Handled guest feedback and resolved complaints promptly to ensure satisfaction.
• Trained new team members on restaurant policies and procedures, fostering consistent service.
• Monitored dining area cleanliness and organization throughout service shifts.
• Communicated with kitchen staff for timely food delivery, maintaining service flow.
• Supervised banquet staff to guarantee smooth operations during events.

• Delivered exceptional customer service in fast-paced dining environment.
• Enhanced guest dining experiences through expert wine service.
• Maintained wine inventory, ensuring optimal storage and rotation practices.
• Assisted in organizing wine tastings and special events for patrons.

• Delivered exceptional service at Oceana Bal Harbour luxury residence.
  Organized diverse public and private activities to boost resident satisfaction.
  Hosted culinary and social events to foster community engagement.
  Cultivated a welcoming atmosphere through meticulously coordinated events and services.

Managed vendor relationships to ensure timely delivery of catering supplies.

• Developed menu options tailored to client preferences and dietary restrictions.
• Collaborated with event planners to integrate catering services with event themes.
• Supervised catering staff during events to maintain service quality and efficiency.
• Prepared detailed event timelines to streamline catering operations.
• Addressed client inquiries promptly, ensuring excellent customer service.
• Executed scheduling, logistics, and follow-ups with event staff for optimal coordination.