Alba Zamora
Miami,FL
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure job position. Ready to help team achieve teamwork goals.
Overview
6
6
years of professional experience
Work History
Concierge
Wynwood 25 5th Concierge Avenue
2022.09 - 2023.09
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management
- Answered telephones and greeted visitors to assist, answer questions and directly
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Assisted with luggage handling, valet services and concierge services
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Maintained accurate and up-to-date records of guest information.
Front desk agent
Iconbrickell
2021.03 - 2022.12
- Used internal software to process reservations, check-ins and check-outs
- Promptly address guest questions, and help make restaurant and transport reservations
- Provide guests with clear, up-to-date information on services and promotions
- Keep the front desk clean, attractive, and uncluttered
- Trained new staff members in customer service techniques and hotel operations
- Developed and maintained positive relationships with guests for satisfaction
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices.
Cashier Team Lead
Chipotle
2020.05 - 2021.10
- Trained team members on cash register operation and cash handling
- Quickly and accurately counted drawers at start and end of each shift
- Communicated with customers and team members to solve problems
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Processed checks, cash and credit purchases or refunds.
FOH Supervisor
Rosetta Bakery
2019.03 - 2021.08
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Adhered to safe work practices, food safety regulations and corporate guidelines
- Resolved guests complaints while maintaining positive customer environment
- Performed cash handling activities and secured nightly bank deposits
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
Auxiliary Salon Stylist - Assistant Manager
Miami, Florida
2017.10 - 2019.02
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Monitored security and handled incidents calmly
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
FOH Team Member
Smoothie King
2017.05 - 2018.04
- Trained new staff in front-of-house procedures, customer relations and cleaning
- Checked entryway regularly and handled needs such as window cleaning and trash removal
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma - undefined
Miami Senior High School
Miami, FL06.2021
Skills
- Marketing Sales
- Adaptability
- Teamwork
- Time management
- Marketing
- Punctuality
- Hotel experience
- Microsoft/excel
- Money Handling
- Disciplinary Action
- Customer Retention
- Social Media Platforms
- Employee Performance Evaluations
- Health Code Compliance
- Inventory Stocking
- Customer Transactions
- Cash Drawer Management
- Customer Assistance
- Customer Satisfaction
- Bagging and Packaging
- Guest Flow
- Waiting Tables
- Dining Reservations
- Time Management
- Salon Industry Knowledge
- Eyebrow Shaping
- Application Techniques
- Dependable & proactive
- Exceptional customer service
- Effective communication
- Digital literacy
- Flexibility
- Attention to detail
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Concierge
Wynwood 25 5th Concierge Avenue
2022.09 - 2023.09
Front desk agent
Iconbrickell
2021.03 - 2022.12
Cashier Team Lead
Chipotle
2020.05 - 2021.10
FOH Supervisor
Rosetta Bakery
2019.03 - 2021.08
Auxiliary Salon Stylist - Assistant Manager
Miami, Florida
2017.10 - 2019.02
FOH Team Member
Smoothie King
2017.05 - 2018.04
High School Diploma - undefined
Miami Senior High School
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