Alba A Gonzalez Velasquez
Pompano Beach
Summary
Dynamic and results-driven professional with extensive experience at Country Club Hunter's Run, excelling in inventory management and team training. Proven track record of enhancing operational efficiency and delivering exceptional customer service. Adept at mentoring staff and implementing innovative procedures, fostering a motivated and high-performing team environment.
Overview
11
11
years of professional experience
Work History
Supervisora Housekeeping
Country Club Hunter's Run
Boynton Beach
04.2022 - 04.2025
- Supervised daily operations and staff activities to ensure seamless service delivery.
- Directed and mentored team of 15 employees on service standards and best practices.
- Monitored inventory levels, ordering supplies to maintain optimal stock.
- Collaborated with management to implement operational improvements and enhance efficiency.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Conducted monthly inventory checks to confirm adequate stock for all products.
- Negotiated with vendors and suppliers to secure favorable terms and pricing.
- Implemented new operational procedures, boosting overall efficiency.
- Trained and mentored team members on service standards and best practices.
- Supervised daily operations of supermarket, ensuring efficient workflow and customer service.
Supermarket Manager
Antigua Guatemala
West Palm Beach
07.2016 - 11.2019
- Coordinated inventory management to optimize restocking and minimize waste.
- Monitored sales trends, adjusting promotions to meet customer preferences.
- Developed staff schedules for optimal coverage during peak shopping hours.
- Inspected shelves regularly to ensure compliance with company display standards.
- Trained new employees on company policies, procedures, and responsibilities.
- Assisted customers in locating products and addressing inquiries about store offerings.
- Suggested complementary items to increase overall sales volume.
Housekeeper
Waldorf Astoria Orlando
Orlando
01.2014 - 11.2014
- Ensured cleanliness and organization of guest rooms and public areas.
- Collaborated with team members to streamline daily cleaning routines.
- Swept, mopped floors, vacuumed carpets, dusted furniture, and wiped down surfaces.
- Sanitized bathrooms, including toilets, tubs, showers, and sinks.
- Utilized cleaning chemicals in accordance with safety guidelines.
Education
Graduate in Business Administration
Equinoctial Techical University
(Ecuador)06-1998
Skills
- Inventory management and supply ordering
- Team building and staff training
- Customer service and operational efficiency
Affiliations
- I am a proactive, organized, and responsible person with good interpersonal skills and leadership abilities, and the best disposition to perform any job.
Timeline
Supervisora Housekeeping
Country Club Hunter's Run
04.2022 - 04.2025
Supermarket Manager
Antigua Guatemala
07.2016 - 11.2019
Housekeeper
Waldorf Astoria Orlando
01.2014 - 11.2014
Graduate in Business Administration
Equinoctial Techical University
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